Website MiWay Insurance Limited
MiWay is a direct short-term insurer and financial services company, offering customers a range of short-term insurance products including motor, household, homeowners, business insurance – as well as liability cover. Our business goal is to deliver great value-for-money products, and we aim to do … read morethis by following the basic principles of great customer service and transparency in all of our dealings! Our long-term plan for MiWay is to extend our offering to a complete array of services all under one convenient umbrella, conveniently bought and managed online. What makes the business so unique? By harnessing the power and convenience of the Internet, we aim to empower you, the South African consumer, to quote and buy your insurance online, as well as to manage your financial services portfolio ONLINE (or through our telecentres) at your convenience. We are the first truly online-enabled short-term insurer in South Africa – we offer an end-to-end online quoting, buying and policy management facility. At MiWay we are fanatical about delivering an awesome customer experience. We view this as a real differentiator and are passionately committed to make sure that we always keep our promises, always phone clients back and deliver the type of service that our customers deserve. 48 Sterling Road, Samrand Business Park, Kosmosdal Ext 12, Centurion, 0157
What will you do?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about “things” but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it’s inspired by humans by you.
Therefore, we focus on our clients’ needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
What will make you successful in this role?
Minimum Qualification Required
Matric / Grade 12
A completed NQF Level 4 in Short-Term Insurance would be advantageous
Minimum Experience
Minimum 1 years’ experience in a customer retention, sales, or client services role within the short-term insurance industry.
Proven track record of meeting retention or sales targets.
Exposure to outbound customer contact or call centre environments is preferred.
Deliverables include, but will not be limited to
Contact policyholders who have expressed intent to cancel or are flagged as high-risk for lapse.
Conduct needs analysis and offer product amendments, benefits education, or cost-effective alternatives.
Handle objections effectively to retain business and enhance customer satisfaction.
Accurately capture and update all client interactions in the CRM system.
Comply with quality assurance, FAIS, and TCF standards.
Identify trends in cancellations and provide feedback to improve service and product offerings.
Competencies Required
Strong negotiation and objection-handling ability
Excellent verbal and written communication
Resilience, emotional maturity, and adaptability under pressure
Solid understanding of insurance products, premium structures, and benefit positioning
Goal-driven, organized, and capable of working independently
High attention to detail and strong administrative capabilities
Commitment to Treating Customers Fairly (TCF) principles and ethical conduct
Apply via company website ( https://www.miway.co.za ) or
careers.sanlamcloud.co.za