Public Protector South Africa
Role Overview:
The appointed candidate will report to Senior Investigator and will be responsible to conduct investigations and attend to complaints relating to: Maladministration in state organs and parastatals, and abuse or unjustifiable exercise of power or other improper conduct or undue delay by persons performing a public function
Qualifications and Experience:
A degree or National Diploma in any of the following fields:
Law/Auditing/Forensic Accounting/Forensic Investigations
Minimum three (3) years Investigation experience and/or
Forensic Investigations and Forensic Auditing
Good understanding of legislative prescripts that give mandate to
Public Protector SA
Computer literacy
Understanding Requirements of South African Public Service
Administration
Knowledge and application of Case Management System (CMS) or other computer management systems
Knowledge of auditing or investigation techniques
A valid driver’s license
Fluency in English and other official language relevant to the Province/Region
Skills, Competencies and Knowledge:
Knowledge of Good Governance principles
Excellent negotiation, mediation and conciliation skills (Alternative Dispute Resolution)
Legal research skills
Legal interpretation
Knowledge of Case Management or similar computerised management system
Good general and Report writing skills
Project Management skills
Forensic investigation skills will be an advantage
Effective general management and administration skills in addition to above
Ability to timeously resolve queries and finalise investigations, and make appropriate recommendations to effectively address maladministration and correct service delivery failures
Legal research and interpretation of statutes
Production of high quality reports
Must have strong ability to initiate hearings, gather information and evidence
The position requires individuals who are objective, impartial and initiative Must be able to deal with complaints, resolve, rectify, make presentations and generally act without fear, favour or prejudice
Key responsibilities and duties:
Investigations
Conduct investigations on maladministration, undue delay and conduct failure using various investigation techniques in accordance with PPSA service standards
Prepare Investigation Plans for each allocated matter
Apply Alternative Dispute Resolution (ADR) process to resolve reported complaints
Keep complainants informed of the progress of the investigation
Prepare letters, memos and reports and submit to the supervisor within timelines set in the investigation plan
Draft Investigations and closing reports
Statistical Reporting
Submit prescribed accurate and complete monthly and quarterly statistical reports to the supervisor
Ensure the case management system is updated for accurate reporting
Customer services
Keep complainants informed of the progress of the investigation
Adhere to PPSA Service Standards
Deadline:31st October,2025
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