Website Scorpion Legal Protection
Who we are Scorpion Legal Protection is a non-mandated intermediary underwritten by Legal Expenses Insurance Southern Africa Limited. We have been providing affordable legal assistance to policyholders since 1996 and have helped numerous people defend and enforce their rights. In 2008, we created t… read morehe Scorpion Funeral Plan to provide policyholders with funeral insurance at competitive rates. What we do We provide solutions to legal problems at affordable premiums. Among the variety of services offered, our policyholders have access to legal advice 24 hours a day, 7 days a week. We also have independent attorneys supporting our policyholders in court matters or when they need formal legal representation. Lastly, our Funeral policy provides policyholders with the financial means to give their family a dignified funeral backed by a team of lawyers. This includes access to legal advice on any of the legal challenges they may face when finalising the deceased individual’s estate. Physical address: 3rd Floor, Theresahof, 37 Durban Road, Bellville
Job Description
DETAILS OF THE VACANCY
Job Title Field Marketing Quality Controller Location Johannesburg Salary Grade Controller Reporting to Field Sales Admin Manager Reporting staff None Type of Position Permanent Working hours Mondays to Fridays from 08h00 – 16h30
Alternate Saturdays from 09h00 – 12h30
PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES
The purpose of this position is to provide a complete support function to the Field Marketing department, assisting with all administrative duties associated with the position.
Key Responsibilities include, but are not limited to the following:
Field Marketing Complaints Handling: Attend to and investigate all field marketing complaints, which includes engaging with clients, gathering feedback from the field team, and providing management with insights to aid decision -making.
Oversee the refund process for all complaints by obtaining management authorization and finalizing the refund process for complainants.
Compile comprehensive management handling and refunds.
Issues of Notices of breach to ICs, inline with our control measures.
Maintenance and training of Field Marketing Sales app on tablets Ensure that all ICs are fully trained to successfully capture applications via the sales app
Handle all admin related matters on the tablet such as new users access, transfer of users, login details and authentication, system downloads
Recon monthly tablet stock and account for said movements with in the regions.
Handling of all Field Marketing queries as it relates to tablet and sales app New Business Quality Checks To quality assure all incoming field sales business submitted by sales teams from various branches to ensure the accuracy and completeness of the information.
To liaise with clients for clarity and/or obtain any missing information to complete the joining membership process.
To compile and maintain detailed records of all quality control activities, including any issues identified and action taken
To assess the completion of all digital and paper applications as submitted by the Field Sales teams.
To conduct a verification process of the new members telephonically.
To conduct customer surveys as and when required.
To attend to all exception reporting within set timelines.
To attend to standard business checks via WhatsApp and or email.
Compile relevant reports and other admin duties for the business. .
Job Requirements
MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS
Education
Must have Matric (Grade 12); and
Any other administrative diploma/certificate (advantageous)ExperiencePrevious experience in customer services environment (advantageous)
Previous experience working in a field marketing (preferred).OtherMust be computer literate; specifically, MS Word, Excel and Outlook
Intermediate typing (must).
General working conditions
Regular office environment and no health and safety risks involved.
No travel involved.
PRE-REQUISITE COMPETENCIES
Knowledge CompetenciesProduct knowledge (advantageous)
Skill Competencies
Administrative skills
Analytical thinking ability
Attention to detail Computer literacy (basic)
Time management skillsBehavioural Competencies
Customer service orientation Information seeking
Stress tolerance
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Apply via company website ( http://www.scorpion.biz ) or