Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Purpose
Responsible to supervise and monitor the slots operation to ensure an exceptional guest experience on the slots floor in accordance with company standards and gaming regulations.
Key Performance Areas
Shift Supervision
Completes registers (e.g. unclaimed monies, key, radio, etc).
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Supervise staff appearance and floor appearance/ functioning of equipment and systems for the outlet.
Report and resolve any issues experienced.
Regular tracking of business levels.
Enables GSAs on shift system.
Supervise the control of stock and operating equipment as per SOP for the outlet(e.g. numbered stationery, registers, voucher books, MVG cards, collateral, etc).
Completes casino admin paperwork.
Completes and forwards customer transaction reports.
Calculates and disburses discretionary/ complimentary spend.
Validates and authorises jackpot payouts as required / limits.
Identifies, investigates and resolves transactional errors and disputes.
Follows up on fault logging with Technical until resolution.
People Supervision
Manages employees to ensure that staff uniform, hygiene and appearance is maintained.
Identifies performance gaps. Conduct coaching and on job training.
Identifies and addresses misconduct issues.
Keeps records of coaching discussions.
Conducts performance contracting, reviews and development.
Delivered Customer Experience
Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times.
Shift handover ensures that staff can provide customers with relevant service.
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Report on any issues experienced and solutions executed.
Stakeholder Engagement
Informs department / staff of information required to perform the duties and slots floor operation effectively.
Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA.
Communicates any special guest requirements or events to other relevant operating departments.
Provides feedback and reports back to management on the performance and challenges on the slots floor.
Work conditions and special requirements
Ability to work shifts that meet operational requirements.
Work in a smoking environment.
Physical mobility to move around as per job requirements (including with the use of aids).
Requirements
Education
Grade 12 or equivalent national qualification in gaming operations.
Experience
1 year experience as a GSA or previous Supervisory experience preferably obtained in the gaming industry.
Skills and Knowledge
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Handling conflict Checking
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable
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Apply via company website ( https://www.suninternational.com/ ) or