Website Sandvik
Sandvik is a global industrial group with advanced products and world-leading positions in selected areas – tools for metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. Specialties Tools … read morefor metal cutting, machinery and tools for rock excavation, stainless materials, special alloys, and metallic and ceramic resistance materials as well as process systems Sandvik (Pty) Ltd. 64 Jet Park Road Jet Park Boksburg Johannesburg 1462 South Africa
We are looking for a motivated and focused individual to join our team as our Outbound Planner.
The role will report into the Order Desk Manager and will be based from our offices in Spartan, Kempton Park.
Purpose of the role:
Responsible for the processing of Capital Sales and After Market Screening Solutions orders, Internal Workflow and the interface with Sales Areas.
The job responsibilities:
Order Processing
Daily Processing of all sales area purchase orders
Daily publishing of orders to the relevant operations according to Order Type.
Daily processing of Purchase Requisitions for Buy-out Items
Daily Processing of Job files for Aftermarket Manufactured Items
Reporting item code related issues to the Product Development
Reporting stock related issues to the Inventory team
Execute the cancellation of orders based on customer requests
Working with Inventory, Purchasing, Warehouse and Freight teams to source, arrange and despatch items
Resolve order issues like incorrect address, shipping instructions, incoterms
Backorder Management
Daily review and resolution of outstanding orders in Manufacturing, Production, Warehouse and Invoicing.
Daily reviewing and expediting of Unit Down Orders and Urgently Requested Orders.
Weekly review of Incomplete orders in the warehouse and follow up with the responsible department for completion.
Weekly communication to Sales Areas on progress of all open orders.
Processing of Returns and Initiating requests for credits.
Regular updates to Sales Area on progress of all open orders as per agreed timelines.
Proactively resolves sales order issues related to invoicing.
EHS Responsibilities
Comply with Rock Processing SHEQ management system
Live the Sandvik EHS Culture.
Qualifications & Experience Requirements
Completed Grade 12
Diploma / Degree in Logistics or Supply Chain Management or related field
2 – 4 years’ experience in Customer Service in a Warehousing /Distribution /Supply Chain environment.
Experience in managing internal and/or external customer accounts
Other Requirements & Competencies
Proven ability to work efficiently within a Supply Chain environment and complete duties in an autonomous manner
Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
Commitment to excellence and timeliness in internal client service
Positive attitude and willingness to learn
Strong focus on business and process execution/improvement.
Good working knowledge of International Trade and Freight processes
Prior Syspro working experience is beneficial.
Proficient in Microsoft Office Excel
Exposure to Environmental Health and Safety systems
Excellent written and oral communication skills
Ability to adapt to change
Lateral thinker and problem solver
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