Website Unilever
On any given day, two billion people use Unilever products to look good, feel good and get more out of life. With more than 400 brands focused on health and wellbeing, no company touches so many people’s lives in so many different ways. Our portfolio ranges from nutritionally balanced foods to in… read moredulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names such as Blue Band, Pureit and Suave. For us, sustainability is integral to how we do business. With 7 billion people on our planet, the earth’s resources can be strained. This means sustainable growth is the only acceptable model of growth for our business. The Unilever Sustainable Living Plan sets out to decouple our growth from our environmental impact, while at the same time increasing our positive social impact. Our Plan has three big goals that by 2020 will enable us to: – Help more than a billion people to improve their health and well-being. – Halve the environmental footprint of our products. – Source 100% of our agricultural raw materials sustainably and enhance the livelihoods of people across our value chain. We believe that as a business we have a responsibility to our consumers and to the communities in which we have a presence. Around the world we invest in local economies and develop people’s skills inside and outside of Unilever. And through our business and brands, we run a range of programmes to promote hygiene, nutrition, empowerment and environmental awareness. 15 Nollsworth crescent Durban North 4019, South Africa
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you seek to ensure that all products manufactured by the company consistently meet defined quality standards and specifications, guaranteeing their safety, compliance, and suitability for consumer use then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
The role supports the implementation of Quality Management Systems and hygiene protocols, promotes a zero-defect culture through the use of World Class Manufacturing (WCM) tools, and ensures uninterrupted testing and analysis of raw and packaging materials to maintain seamless production and packing operations.
Carryout online trouble shooting to identify product quality issues and generating of NCA/D incidents in the event that quality defects are identified. Use QEWOs to drive RCAs.
Carry out monthly checks discarding retention samples that are older than the specified retention period plus one-month.
Maintain an environment of 5s within retention storage area.
Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
Evaluating customer complaints against standards and completing evaluation documentation.
Prepare and write reports for consumer services team regarding investigated complaints
Lead problem solving kaizens derived from Q prioritization matrix to obtain zero defects
Validate processes and procedures and recommend corrective action where required
Conducts analysis of development samples and consumer complaint samples and recommends changes to processes.
Co-ordinate trouble shooting for defective packaging material effecting production, raise SNCRs and follow up with supplier using 8 stages of incoming goods
Conduct internal audits and drive closure of internal audits findings for respective units
Ensure that proactive approach is taken towards Quality or Food safety gaps
Landing Innovation in factory for quality/Food safety aspects.
Setting up and supporting SAP QM for new and current material
Packaging material analysis and approval of material
Weekly verification of quality critical instruments in the packing hall
Participate in taste panels as approved testers and make decisions on status of products in terms of acceptance or rejection. (Mandatory that person does not smoke due to the negative effect this has on sensory evaluation which is a key component of the job)
Member of the food safety & HACCP team
Administrative Activities
Generating of NCA’s, SNCRS, D incidents and QEWOs
Weekly/Monthly reporting consumer/customer complaints, SNCRs, D incidents, quality and UMS
Kaizen review
Specific Criteria
Retrieval of samples from retention location and setting-up against Customer complaint sample and preparing all the necessary forms for evaluation.
Evaluating customer complaints against standards and completing evaluation documentation.
Prepare and write reports for consumer services team regarding investigated complaints
Trending and analyzing of CRQS EOLAS reports
Analysis and release of packaging material of SAP
Custodian of SAP/SAP PLM
WHAT YOU WILL NEED TO SUCCEED
Experiences & Qualifications
Diploma OR BTech Food Tech / Biotechnology or an equivalent qualification.
Knowledge of SAP (Purchasing, Release and blockage of stock.)
Understanding HACCP requirements.
Minimum 1 years’ experience in a working environment.
Working Knowledge of PC Skills (Outlook, Excel, Word, etc.)
Fully Operational in WC/Continues improvement QC tools
Working Knowledge WCM/ Continues improvement Q methodology
Working Knowledge of Quality systems and food safety
Skills
Analytical Skills
Communication Skills
Stakeholder management (internal/external)
Attention to detail
Leadership skills
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Apply via company website ( https://www.unilever.co.za ) or