Website Sun International
The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well loc… read moreated casinos, and some of the world’s premier resorts. Our destinations offer experiential luxury, enduring quality and incredible adventure, supported by an authentic dedication to personal service. Today, Sun International is one of Africa’s largest tourism, leisure and gaming groups and operates or has an interest in a total of 18 resorts, luxury hotels and casinos. Our entry into Latin America began in Chile in 2008 and has been a success story for the Group, giving us the track record and confidence to look for more opportunities that offer gaming opportunities in the region. Sun International’s Latin American portfolio (Monticello Grand Casino in Chile, the Ocean Club Casino in Panama and the Sun Nao Casino in Colombia) has now been merged with the casino and hotel portfolio of Chile-based leader in the gaming and entertainment industry, Dreams SA, making it the largest gaming company in Latin America with operations in Chile, Peru, Colombia and Panama. Our approach has been to differentiate our hotels, resorts and casinos in architecture, service, experience, location and the mix of entertainment and activities. Creating lasting memories for our guests and customers is a core part of our DNA. We’ve created some the world’s most iconic hotels from The Palace of The Lost City at Sun City to The Table Bay Hotel in Cape Town. The creative architecture of these properties and the blending of their designs with their local environment make each property unique. We are committed to the development of all our employees and we make sure that equal opportunities and economic empowerment form the backbone of our human resource practices. 6 Sandown Valley Crescent, Sandton Gauteng, South Africa
Job Purpose
The F&B Creative Executive will be responsible to lead and set the creative vision for the Palace brand across various platforms and areas of operation including conceptualizing, aligning and showcasing themes from an interior design, food display, promotions, and F&B product perspective to reflect the Palace brand identity while seamlessly blending aesthetics with practicality with the aim of achieving the operational objectives of the hotel, offering a unique African experience.
The role will also be responsible for creating maximum engagement across consumer touch points, collaborating with marketing to ensure innovative marketing campaigns and content, and producing customer-centric marketing experiences to showcase the Palace as a luxury hotel brand on various media channels and growing the reputation of the hotel as a leading hotel of the world.
Key Performance Areas
Job Scope & Responsibilities
Provide thought leadership and innovation in maintaining and adapting the Palace’s F&B customer value proposition, plan and standards
Create a roadmap and objectives around the customer’s five-star gastronomy experience and journey when visiting the hotel
Provide innovative concepts and customer insights to showcase food and beverage displays to entice customers to experience the Palace offering
Make restaurant and food display spaces functional, safe, and beautiful by determining space requirements and selecting essential and decorative items, such as colors, lighting, sound and materials to enhance the presentation of dishes
Use creative flair and technical expertise to design layouts, select appropriate colour schemes, furniture, materials, and accessories that synchronize with the menu and food product offerings.
Craft functional and visually appealing spaces, considering aspects like lighting, acoustics, ergonomics, and sustainability
Compile customer-focused hospitality solutions and promotions relevant to customer preferences within the parameters of the Palace brand
In collaboration with the F&B and food prep teams, implement solutions to improve overall customer experience and offerings to customers to address identified gaps and opportunities
Track and analyse feedback from clients with regards their experiences, taking any remedial action to address areas of concern with relevant stakeholders
Communicate objectives and important information with regards F&B product offerings and changes to the team and key stakeholders to ensure optimal execution and synergy throughout the experience
Collaborate with other departments to implement the experience for customers across the property
Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers from arrival and throughout their stay
Develop and maintain a customer recognition programme to acknowledge customers’ special occasions including birthdays and other important dates
Actively mentor and provide advice and support to the Butler team in the setup and display of food and beverage events and special occasions
Drive a “best-in-class” customer insights culture that provides an understanding of who our customer is; and analysing, measuring and providing insights reporting into customer experiences and preferences, based on business intelligence data analyses
Monitor that the customer relationship database is complete and accurate with comprehensive and valid data to provide consistent and reliable insights into the Palace’s VIP and return customers, their preferences and feedback
Compile promotion plans and proposals (including recommendations, project plan and costing) for events / promotions in line with operational objectives and targets
Define resource requirements for delivery of displays / promotions / events at the Palace including entertainment as is required
Develop internal communication messaging around promotions to ensure cohesive messaging with regards promotional activations
Hire or source any additional technical equipment requirements
Communicate with promoters and suppliers with regards requirements for specific events / entertainment
Oversee action plans including advertising, media liaison, promotional collateral
Project manage milestones for the delivery of the promotion, ensuring all stakeholders are updated and follow-through happens
Develop publicity plans and objectives to maximise positive publicity and ensure the correct target market is reached
Compile and deliver content for media releases and publicity material to display the Palace’s F&B offering
Be present during promotional events to ensure a seamless execution in line with plans
Co-ordinate post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotion
Completes month end analysis and compile reports
Track and reconcile expenses to allocated budget
Resolve any problems and queries as may arise with regards the planning and implementation of promotions at the unit
Requirements
Education
Grade 12
3 Year Diploma in Design Management
Experience
Minimum of 8 – 10 years experience in creative interior design and layout within the hospitality environment
Ability to supervise and lead concepts and promotions
Understanding and track record in showcasing Food and beverage concepts
Skills and Knowledge
Core behavioural competencies
Conceptualising
Problem Solving
Decision-making
Implementing (Planning; Delegating; Follow-through)
Dealing with Customers
Emotional resilience
Building & Developing relationships
Integrating (Connecting; Collaborating; Dealing with Conflict)
High energy levels
Technical / proficiency competencies
Food and beverage concepts and setups
Promotion Management
Marketing research
Strong English Verbal & Written Communication skills
Business Acumen
Digital acumen including Social Media platforms
Networking skills
Cultural understanding & protocol
Business Intelligence interpretation
Proficient Computer Skills (MS Office / EGS)
Project management
Apply via company website ( https://www.suninternational.com/ ) or
al.mcidirecthire.com