Website Mukuru
Mukuru helps you move money around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet it has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To re… read moreally understand us, you need to know the "why” behind all we do. We know that every one of our customers has a story. Just like we do. So whether they are sending money for school fees, hospital bills, rent or groceries, we are passionate about making that story end well. It is this, the opportunity to enrich the lives of Africa's people by helping family, friends and loved ones stay connected, that motivates us to improve, to do more and to reach further. To us a remittance is more than money. It represents the love, care and hard work of the sender and can be a lifeline, an opportunity or even a celebration to the recipient. So when you send money with Mukuru, you can rest assured that you will get great service from people who understand you. Our Vision To become the most trusted brand in financial technology solutions for Africa's people both at home and abroad. Our Mission To enrich the lives of Africa's people by connecting loved ones through innovative financial technologies. Our Values World Class Service – We truly value and respect our customers. If it were not for them, we would not be us. That is why we strive to provide excellent service that is always WORLD CLASS! We aim to consistently exceed our customers’ expectations by genuinely understanding their needs. A Sense of Family – The Mukuru FAMILY is a home away from home. We believe that authentic relationships in which people value, support and care for one another are the cornerstone of any great organisation. We all come from different walks of life, but when together, we are family working in a spirit of unity for something greater. Integrity – We value INTEGRITY. To us, it’s about being honest in every aspect of our work and going above and beyond the call of duty. We are all individually and collectively responsible for the company and each other, and we hold ourselves to the highest standards. Treating others with respect is foremost in all that we do. Growth Through Learning – We encourage personal GROWTH. We want every employee to realise their ultimate potential by fostering a continual willingness to learn. We encourage our staff to seek personal development opportunities and challenge themselves in their roles. We believe that as each person grows, so does the company Passion In Work and Play – Our PASSION for life drives us. We love helping our clients achieve their goals, take care of their loved ones or just grow their savings. We have seen the difference our work makes and it energises us to keep going. If we are not working we are playing, but with no half measures there either. We like to put passion in everything! Innovation and Creativity – INNOVATION and CREATIVITY underpin all we do, and puts us at the cutting-edge. The desire to improve, to enhance and to create runs through the whole company. And, when simply improving something is not good enough, we create it. Just because "it has not been done before” is not going to stop us. We love the feeling of pushing the boundary for the benefit of our customers. south africa
The Opportunity
We’re looking for a Customer Data BI Analyst — a storyteller who speaks the language of data and translates it into meaningful business insight.
In this role, you’ll partner with teams across Customer Engagement, Marketing, Product, and Operations to uncover trends, optimize customer journeys, and identify opportunities for growth. You’ll blend analytical thinking with curiosity, using data to shape how Mukuru understands and serves its customers.
This is a fantastic opportunity for someone who loves solving puzzles, thrives on collaboration, and wants their work to have a tangible impact on millions of lives across Africa.
What You’ll Do
Turn Data into Insight
Analyse customer behaviour across channels and products to uncover actionable insights that drive engagement, retention, and growth.
Translate complex data into simple, compelling stories for stakeholders.
Identify patterns, trends, and opportunities to improve the customer experience.
Partner Across Teams
Collaborate with Marketing, Product, and Customer Engagement teams to design data-driven strategies and campaigns.
Act as the bridge between technical data teams and business users — ensuring alignment, clarity, and shared understanding.
Support strategic decision-making with accurate, timely, and relevant analysis.
Build & Automate Reporting
Design, build, and maintain dashboards and reports in BI tools (e.g., Power BI, Tableau, or Qlik) that track customer performance metrics.
Develop automated solutions for recurring insights and data visualizations.
Ensure data integrity, accuracy, and consistency across all reports.
Lead with Data Quality & Governance
Profile, validate, and clean data to ensure it meets high-quality standards.
Partner with data engineers to improve data pipelines and architecture.
Identify and resolve data anomalies, ensuring reliable insights.
Innovate & Grow
Stay current with emerging analytics tools, techniques, and trends.
Champion a culture of experimentation — applying methods such as A/B testing, segmentation, and predictive modelling to improve outcomes.
What You’ll Bring
Essential:
Tertiary qualification in a quantitative field (e.g., Data Science, Statistics, Economics, Engineering, Computer Science).
3+ years of experience as a Data Analyst, BI Analyst, or similar role.
Advanced proficiency in SQL and Excel.
Experience with BI tools such as Power BI, Tableau, or Qlik.
Strong communication skills — able to translate data into business insights.
Experience cleaning, manipulating, and combining large datasets.
Nice to Have:
Experience in FinTech, Financial Services, or high-growth digital businesses.
Familiarity with Python or R for data analysis.
Understanding of customer analytics (segmentation, retention, churn, LTV).
Knowledge of A/B testing and data modelling.
You’ll Thrive Here If You Are:
Curious, analytical, and passionate about uncovering “the why” behind the data.
A clear communicator who can simplify complexity.
Detail-oriented, organized, and comfortable juggling multiple priorities.
A collaborator who enjoys working across teams and domains.
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Apply via company website ( http://sa.mukuru.com/ ) or