Website DSV
In 1976, 9 independent trucking companies and a business developer joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 5th largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by tra… read morensporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Vision and strategy Our vision is supported by five strategic focus areas that set the ambition for DSV. We want to be a leading global supplier, fulfilling the customer needs for transport and logistics services, targeting extensive growth and being among the most profitable in our industry. This way we are able to set the pace and direction of our own development while being an attractive business partner. 1st Floor Podium, John Ross House, 22-36 Margaret Mncadi Avenue Durban 4001 South Africa
Job Posting Title: Customer Service Specialist
Time Type: Full Time
SUMMARY
Manage all CLIENT transport movements by:
Monitoring all loads assigned to CSR Routes, assigning available vehicles and drivers to the route in VFT
Monitor real time Status Updated, either by Mobile App, GPS device and in absence of such update in VFT directly. Using all the relevant systems and confidential information provided timeously within the customer’s SLA
Ensure the compliance with the CLIENT SLA by all suppliers, DSV and CLIENT plant
Communicate with RTM and DSV CLIENT plant Management on all exceptions
ESSENTIAL DUTIES AND RESPONSIBILITIES
Liaise directly with the Suppliers, Drivers, Customer RTMS to ensure TRIP adherence
Monitor individual trip movements to be executed as provided in the Fine Loads Screen
Assign appropriate driver and vehicle in VFT to the TRIP
Monitor assigned vehicle and driver on GPS tracking to ensure on time collection and delivery
Liaise with suppliers on delays at pickup and escalate to Management and CLIENT RTM
Report any vehicle breakdown or delays and take corrective action
Monitor drivers on assigned routes and report any delays and take corrective actions
Ensure that all loads status updated are updated within VFT within maximum of 15min from time of actual event
Update VFT with all relevant Supplier and CLIENT references on each load
Monitor updating of POD’s by Scanning team and ensure loads are completed
Ensure time of completion of trip times within Trip rate, and should trip Time be exceeded report prior day trips times vs plan for rate escalation
QUALIFICATIONS
Completed Matric
COMPUTER SKILLS
VFT TMS
Microsoft Office
EDUCATION AND/OR EXPERIENCE
At least 2 years logistics experience, specifically focussed on Road Transportation and dealing with Superlink Linehauls and Milkruns,
Prior team leader, Experience in planning and allocation of loads as well as followups and tracking.
Excellent administration skills required
Ability to work in cross-functional teams
Previous experience within a contact centre and Client Services environment
Previous experience within the Logistics environment highly beneficial
Be able to work overtime and both day/and/night shifts
Excellent telephone etiquette
Ability to think pro-actively and under extreme pressure
Apply via company website ( http://www.dsv.com/About-DSV ) or
jobs.dsv.com