Website Syntech
Since our inception in 2002, we have, through the support of our clients, our commitment to the industry and a simple love for technology, helped to enrich the lives of people in Africa with exceptional electronic products. At Syntech, with our thirst for learning, a drive for growth and a commit… read morement to service excellence, we lead the market by overcoming challenges and never compromising our integrity. It’s our strong work ethic and committed team that makes Syntech a success. We hire people based on attitude above proven ability and our strong and supportive culture helps to align the company’s vision with individual aspirations. We strive to empower our team to share ideas and the initiative to take action.
We are looking for a Technical Administrator to join our technical team in Durban. The candidate must have some knowledge about technology products, be able to distinguish between different IT components and products. This individual should also be highly organized, pay attention to detail, work well in a team environment, be able to perform well under pressure and must have excellent communication and Customer service skills.
Minimum Requirements
Completion of Matric or National Senior Certificate.
Trustworthy and dependable.
At least 2-years work experience.
Punctual and willing to do what is necessary to meet deadlines.
Strong communication skills and ability to build relationships.
The ability to take initiative and manage own time effectively.
Strong written and verbal communication skills.
Excellent problem-solving skills.
Well organized and able to prioritize effectively.
Not afraid to ask questions or escalate challenges where necessary.
Maintaining and observing a high degree of professionalism towards clients.
Professional attitude.
Work well under pressure.
Duties and Responsibilities
Creating of CRO’s & RMA’s (Stock being returned)
Direct Customer engagement with return stock.
Receiving and booking of return stock, setting expectations for customers
Assisting customers with general enquiries about repairs, returned stock and status on CRO/RMA.
Verifying of serial numbers.
Booking of couriers to collect CRO’s.
Monthly Reports on CRO’s and Courier bookings
Follow up with local vendors on returned repairs.
Communicating important CRO & RMA feedback between relevant departments
Dealing with and responding to high volumes of calls and emails.
Building relationships with new and existing client employees. They, therefore, require strong communication and presentation skills.
Work in line with Syntech’s core values
Apply via company website ( N / A ) or
syntech.erecruit.co