Dream Hotels & Resorts
Job Overview:
As the Lodge Custodian, you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property’s reputation, and driving the achievement of business goals.
Key Responsibilities:
Provide strategic direction and diection to all hotel and resort departments
Foster a culture of exceptional customer service and guest satisfaction
Develop and manage the annual budget in collaboration with executive leadership
Collaborate with the sales and marketing team to drive revenue and occupancy
Collaborate with the Head Office People team with recruitment, training and develop a high performing team
Ensure compliance with brand standards, induustry regulations, and legal requirments
Build and maintain positive relationships with the local community
Lodges team members are expected to be versatile and actively participate in various facets of the entertainment teams responsibilities
Theoretical Knowledge:
Diploma or Degree in Hospitality Management or related field.
4 years minimum of 3-star resort operations and leadership experience in a similarposition.
Strong financial acumen and experience managing budgets.
Demonstrated ability to drive revenue and improve operational efficiency.
In-depth knowledge of hotel management software and industry best practices.
Advanced computer literacy (including APEX and PLUSPOINT).
Timeshare/Share block experience is advantageous.
Excellent Food and Beverage Skills
Valid driver’s license.
Excellent knowledge and understanding of OTA’s
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