Website MORE Family Collection
MORE Family Collection is a diversified private business, specializing in the Southern African tourism industry. Our reach within the industry spans the hospitality sector (MORE Family Collection of Lodges, Hotels, & Residences); the travel service sector (MORE Family Concierge); and the training/ h… read moreuman development sector (MORE Campus & MORE Field Guide College). Our non-profit arms through which we deliver our corporate social and environmental responsibilities are More Community Foundation (operating within communities surrounding our properties and Support Office in South Africa and Zimbabwe), and Nakavango Conservation Programme (based at Stanley & Livingstone in Victoria Falls, Zimbabwe). MORE Family Collection of Lodges, Hotels & Residences: MORE Family Collection owns and manages a collection of luxury safari lodges, boutique hotels, and exclusive-use residences in some of Southern Africa’s most popular tourism destinations (including Sabi Sand Reserve, Kruger National Park, Thornybush Nature Reserve, Cape Town and Victoria Falls).
Job Description
The Butler’s main tasks include preparing and clearing all service venues, all necessary mise-en-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner.
KEY FOCUS AREAS
Food & Beverage Service
Follow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.
Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.
Be aware of all menu changes and dietary requirements of the guests.
Upsell and recommend beverages to guests.
Obey the liquor regulations.
Perform beverage preparation or service tasks including presentation and sales of beverages.
Support optimal communication between the Kitchen and the Service team, attending daily service meetings.
Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.
Assist with minibar, kids’ entertainment and luggage duties if required.
General Service & Guest Care
Collect all l information available on guests prior to arrival.
Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
Report all guest complaints to your Supervisor/HOD and Management immediately.
REQUIREMENTS – QAULIFICATIONS AND SKILLS
Grade 12 (advantageous)
Knowledge of the highest level of F&B customer service in a luxury environment.
Knowledge of wine, cocktails and other beverages served.
Knowledge of food, cooking methods, and all menus.
Basic knowledge and understanding of stock rotation and control.
Knowledge of hygiene and all cleaning products used.
Knowledge the operation of equipment and appliances.
Knowledge of all departments/operations of your property.
MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
Excellent attention to detail.
Guest focus philosophy, living the MORE brand and driving the MORE experience.
Excellent communication skills (written and verbal), practicing honest communication.
Team player with positive attitude, enthusiasm, and emotional control.
Excellent time management and self-discipline, interpersonal & solution seeking skills.
Proactive, use initiative and creative flair when required.
Committed and loyal, adaptable, and flexible.
Must work accurately under pressure.
People skills – tolerance, patience, and care, ability to receive constructive feedback openly.
Closing Date: December 1, 2025
go to method of application »
Apply via company website ( N / A ) or