Website Mondi Group
We are Mondi: IN TOUCH EVERY DAY Mondi is an international packaging and paper Group, employing around 25,000 people across more than 30 countries. Our key operations are located in central Europe, Russia, North America and South Africa. In 2016, Mondi had revenues of €6.7 billion and a return… read more on capital employed of 20.3%. We are fully integrated across the packaging and paper value chain – from managing forests and producing pulp, paper and compound plastics, to developing effective and innovative industrial and consumer packaging solutions. With over 100 products customised into more than 100,000 solutions, we offer more than you may expect. Leading brands around the world rely on our innovative technologies and products across a variety of industries such as agriculture; automotive; building and construction; chemicals and dangerous goods; food and beverages; graphic and photographic; home and personal care; medical and pharmaceutical; office and professional printing; packaging and paper converting; pet care; retail and e-commerce; and shipping and transport. We believe sustainable development makes good business sense. It's integral to our responsible and profitable growth, and embedded in everything we do, every day. We continue to look for ways to do more with less, promote the responsible management of ecosystems, develop and inspire our people, and enhance the value that our sustainable product solutions create. Mondi Merebank Travancore Drive P.O. Box 31024 4052 Merebank ZA
Your mission:
Sales order processing
Ensure correct pricing to customers and within required DOA (MSA Delegation of Authority)
Ensure call centre governance and risk mitigation
Handling customer queries
Liaising with sales, warehouses and accounts receivable teams internally and externally
Accuracy of data captured
Processing orders within lead time to achieve the budgeted sales volume for the business
Pricing verification and ensuring invoicing is aligned with the Revenue Recognition policy
Handling customer queries and complaints effectively, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
Identify areas where administrative processes can be improved and automated
Support the greater team with implementation of strategic projects or any other business initiatives identified by the business
Your profile:
Matric and a diploma in Credit Control or equivalent qualification
Minimum of three years of experience in a call centre or similar environment
Computer literacy is essential – SAP MRP System, Microsoft Excel, Microsoft Word
Experience in a sales and commercial environment will be an advantage
Valid South African drivers license
Apply via company website ( http://www.mondigroup.com ) or
digroup.com