Website First Technology
First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their bu… read moresiness operations are located. First Technology is structured to give all our customers access to a consistent range of managed technology solutions and services around the country. These include: Managed Solutions: • Storage • Virtualisation • WAN Optimisation Additional Solutions: • Microsoft Services • Software Asset Management • Mobile Device Management • Technical Services • Infrastructure • Converged Communications and PBax systems • Networking Services • Cloud Services • Managed Print Services • IT Rental Finance Our Team – We maintain one of the largest teams of expert technical personnel in the country. Many of our engineers have internationally recognised qualifications to ensure we exceed our service level agreements. Our team is dedicated to providing innovative solutions that are focused on your needs and expectations whilst ensuring a good return on investment, allowing you to focus on your core business more effectively. Our Partners – Our internal resources are supplemented with strategically selected business partners and vendors. Our tailored solutions are backed up with business partners and vendors of the highest calibre. 1st Floor, Block D, The Estuaries Century Avenue, Century City, 7441
Role and Responsibilities
Expectations:
Excellent written and verbal etiquette.
Excellent attention to detail
Work well under pressure in an ever-changing environment.
Ability to follow predefined procedures/LLD/project plan
Ability to meet deadlines and complete tasks within Project plan or customer SLA
Ability to read/write knowledge base resources to resolve problems
Positive attitude towards business and colleagues.
Consistent, prompt delivery of tasks allocated.
Punctuality when keeping appointments, effective time scheduling and management
Ability to share knowledge and upskill others
Well-presented/groomed to ensure professionalism at all times.
Be prepared to perform overtime work both planned and unplanned, when required.
Key Duties and Responsibilities
The ability to quickly identify and remediate networking problems within the LAN, WLAN and WAN.
The ability to design/implement/configure/troubleshoot Firewalls, Routers, Switches and AP’s
An understanding of Network Security including industry best practices.
Vendor Proficiency
FortiNet/Palo Alto – Security, Wireless, Reporting & Manager
Cisco – Routing, Switching, Wireless, Security
Ubiquity – Wireless
HP/Aruba – Switches, Wireless
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Matric and N+ is essential
CCNA/CCNP or equivalent certification
Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)
PREFERRED SKILLS
Should have proven excellence as a Network Engineer or in another relevant position in the MSP environment.
Excellent communication, both verbal and written
Ability to manage Customer requests/escalations in quick succession
Ability to form customer relationships
Good understanding of WAN and LAN Infrastructure’s
1-3 years’ experience
Apply via company website ( http://www.firsttech.co.za ) or
firsttech.simplify.hr