Website University of the Free State
The University of the Free State (UFS) is one of the oldest institutions of higher education in South Africa. It opened its doors in 1904 on the Bloemfontein Campus with a mere six students in the Humanities. Since then, our institution has grown to more than 34 127 students, spread across seven fac… read moreulties over three campuses. https://www.ufs.ac.za/about-the-ufs
Description
KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll Applications submitted through any other platform will not be considered. The system allows a maximum of eight attachments. To avoid upload issues, we recommend merging some or all documents into fewer files before submitting.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED!
To ensure your application is complete, you must submit ALL documents listed under the inherent requirements, as well as the following standard documentation:
A detailed Curriculum Vitae.
Copies of your qualifications, or official proof of qualifications obtained (If you hold foreign qualifications, please include SAQA accreditation).
A copy of your identity document (South African ID or passport for foreign nationals).
Confirmation of employment in the form of a letter, appointment contract, service certificate, or recent payslip from your current or most recent employer (applicable to external applicants only).
Duties and responsibilities:
Provide technical support for hardware and software by performing troubleshooting, root-cause analysis, and resolution of requests/incidents.
Provide efficient and effective customer service to the user.
Provide after-hours audio-visual technical support, as needed.
Install audiovisual technologies.
Deploy and install software, inclusive of system software, productivity software and applicable driver software.
Relocate audiovisual equipment as per operational requirements.
Troubleshoot and resolve hardware or software-related incidents.
Research, test and evaluate new technologies on request.
Provide technical onsite support during special events on and off campus.
Perform incident and service request classification and prioritization.
Prioritise request, incidents and problems to ensure high service levels.
Provide audiovisual and streaming support for events and activities throughout the campus.
Perform preventative maintenance on audiovisual equipment and venue workstations.
Relationship Support
Ensure client satisfaction by adhering to Service Level agreements (SLAs).
Ensure clear and effective communication to manage relationships and needs/ requirements.
Establish and maintain healthy and professional relationships with function-related stakeholders.
Liaise with the Lead: ICTS Audio Visual Deployment and Maintenance Management to escalate any issues to receive the required attention.
Quality Assurance
Adhere to, and contribute to all relevant policies and procedures, standards and guidelines.
Contribute and support the review and drafting of the relevant SOPs, as required.
Professional Development
Fulfil all responsibilities regarding performance management.
Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/ or courses.
Inherent requirements:
Grade 12 or a national vocational certificate on NQF level 4.
Minimum of one (1) year’s experience in hardware and software technical support.
Valid driver’s licence (attach a copy).
Recommendations:
Professional certification in one or more of the following (attach proof):
Comptia A+
Comptia N+
Crestron certification
Molex Certification
Dante AV networking
Kramer AV certified
Competencies
Required competencies:
Results Orientated:
The ability to set high standards, establish tough goals, and to work to achieve success.
The ability to be reliable, responsible, dependable and to fulfil obligations.
Strategic Thinking:
The ability to plan work and to follow plans.
The ability to carefully analyse information and use logic to address issues and problems at work.
Business Acumen:
The ability to adhere to rules and strictly follow work regulations.
Proficient in using MS Office.
Leading:
The ability to maintain high levels of personal motivation, energy and enthusiasm.
The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.
Building Coalitions:
The ability to interact with others and establish personal connections with people.
The ability to make decisions through consultation, collaboration and working with close supervision.
Assumption of duties:
01 January 2026 as soon as possible.
Closing date:
20 November 2025
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