Website First Technology
First Technology, established in 1983, is a wholly owned subsidiary of the First Technology Group (FTG), with branches in every major business area in South Africa. This allows us to provide our customers with the same comprehensive range and level of service excellence, regardless of where their bu… read moresiness operations are located. First Technology is structured to give all our customers access to a consistent range of managed technology solutions and services around the country. These include: Managed Solutions: • Storage • Virtualisation • WAN Optimisation Additional Solutions: • Microsoft Services • Software Asset Management • Mobile Device Management • Technical Services • Infrastructure • Converged Communications and PBax systems • Networking Services • Cloud Services • Managed Print Services • IT Rental Finance Our Team – We maintain one of the largest teams of expert technical personnel in the country. Many of our engineers have internationally recognised qualifications to ensure we exceed our service level agreements. Our team is dedicated to providing innovative solutions that are focused on your needs and expectations whilst ensuring a good return on investment, allowing you to focus on your core business more effectively. Our Partners – Our internal resources are supplemented with strategically selected business partners and vendors. Our tailored solutions are backed up with business partners and vendors of the highest calibre. 1st Floor, Block D, The Estuaries Century Avenue, Century City, 7441
Job Description
Role and Responsibilities
Excellent written and verbal etiquette.
Excellent attention to detail.
Work well under pressure in an ever-changing environment.
Ability to follow predefined procedures/LLD/project plan
Ability to meet deadlines and complete tasks within project plan or customer SLA
Ability to read/write knowledge base resources to resolve problems
Positive attitude towards business and colleagues.
Consistent, prompt delivery of tasks allocated.
Punctuality when keeping appointments, effective time scheduling and management
ability to share knowledge and upskill others
Well-presented/groomed to ensure professionalism at all times.
Be prepared to perform overtime work both planned and unplanned, when required.
Key Duties and Responsibilities
The ability to quickly identify and remediate Intermediate networking problems
An understanding of Network Security including industry best practices.
Ability to perform first line troubleshooting of faults
Maintaining WAN and LAN diagrams
Maintaining, and supporting Network Monitoring tools IE: PRTG, ZABBIX, NMSAAS etc
Perform basic network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Basic configure and install various network devices and services (e.g., routers, switches, firewalls)
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Network asset management.
Vendor Management
Vendor Proficiency
Fortinet – Experience and/or certification preferred
Cisco – Certified
Aruba – Experience and/or certification preferred
H3C – Experience beneficial
Ubiquity – Experience and/or certification preferred
Qualifications
Matric and N+ is essential
CCNA / CCNP or equivalent certification (Beneficial)
Fortinet Experience and/or certification preferred
Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)
Preferred Skills
Should have proven excellence as a Junior Network Engineer or in another relevant support position
Excellent communication, both verbal and written
Ability to manage Customer requests/escalations in quick succession
Ability to form customer relationships
Must have own car
Basic understanding and practical knowledge of networking systems such as LAN, firewalls, SD-WAN, Access Points, routers and routing.
1-2 years’ experience
Apply via company website ( http://www.firsttech.co.za ) or
firsttech.simplify.hr