Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview:
Huntswood is looking for a Team Leader with the right talent and skills to lead our team. The purpose of the role is to drive performance delivered to Huntswood clients and their customers, by achieving outstanding levels of quality, sales and operational efficiency.
Job Responsibilities:
Leadership & Guidance
Provide direction and motivation to team members.
Act as the first point of contact for team-related issues.
Foster a positive and productive work environment.
Task Management
Assign tasks based on skills and workload.
Monitor progress and ensure deadlines are met.
Manage resources effectively.
Performance Monitoring
Track team performance against KPIs or goals.
Conduct regular check-ins and feedback sessions.
Identify training needs and support development.
Communication
Serve as a link between management and the team.
Communicate company policies, updates, and objectives.
Resolve conflicts and maintain team harmony.
Problem-Solving
Address operational challenges promptly.
Escalate issues when necessary.
Implement solutions to improve efficiency.
Reporting
Prepare and submit performance reports to managers.
Highlight achievements and areas for improvement.
Job Requirements:
Minimum 1-2 years experience leading teams – Essential
Strong experience within the financial services space – e.g. Insurance/Banking/Consumer Credit
Minimum qualification of Matric/NQF 4Matric/NQF4
Clear HR Records
Required Skills:
Planning
Leadership
Analytical
Conflict resolution
Strong communication
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