Product Service Support Representative Global Grade 10 Apprentice X10 Global Grade 03 – Middelburg Dragline Technical Supervisor X2 Global Grade 10 Service Administrator Level 2 X2 Global Grade 07 Mechanic General Shovels Global Grade 08 – Mogalakwena Readvertisement Parts Supervisor Global Grade 09

  • Full Time
  • Mpumalanga
  • Applications have closed

Website Barloworld Equipment

Barloworld Equipment is the Southern African dealer for Cat Earthmoving Equipment, with operations in South Africa, Lesotho, Swaziland, Namibia, Angola, Botswana, Zambia, Mozambique and joint ventures in the Democratic Republic of Congo. Barloworld Equipment also holds full ownership of the main dea… read morelership on the Iberian peninsular and has recently completed the buy-out of their joint partner in the eastern Russia, Siberia dealership. Barloworld Equipment Electron Ave, Isando, Gauteng, 1600

Key Outputs

 Responsible for marketing after sales products and services.
 Assist Technical Representative to maintain machine health for ultimate production at the lowest cost per hour and to assist customers to practice highest possible technical integrity.
 Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts.
 Proactively assess, clarify, and validate customer needs on an ongoing basis.
 Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and
other solutions that will lower their owning and operating costs and support customer success.
 Assist with quotes for parts, service, and equipment management solutions.
 Understand the full range of the dealership’s product offerings and how they are intended to meet business and
customer needs.
 Responsible for Marketing after sales products and services.
 Liaison Between Barloworld and Key Customer accounts.
 Business Planning and / Budgeting Planning.
 Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly.
 Use Salesforce to load all sale opportunities, customer meetings and calls, and machine inspections.
 Compile and submit a monthly report with forecasts attached to management.
 Complete machine inspections and undercarriage inspections as per required targets.
 Forecast undercarriage replacements and advise the customer.
 Discuss machine and undercarriage inspection reports regularly with customers.
 Responsible for selling Caterpillar marketing initiatives.
 Parts quotations followed up and converted into sales.
 Promote part sales through service.
 Achievement of Targeted Budget and Effective Expenses Management.
 Achievement of Operations and customer monthly KPI’s.

Qualification, Experience and Competencies

 Matric/Grade 12 or equivalent
 Qualified Diesel/Earthmoving equipment and B. Tech / Diploma Sales/Marketing/ Engineering (Preferable)
 5 years Caterpillar experience as a Mechanic
 Sound business communication skills (Managerial and technical report writing critical in role)
 Sound technical knowledge of product brands
 Basic financial management skills.
 Good PC and Microsoft Office knowledge
 Workplace Competencies Business development skills and knowledge
 PC and Microsoft Office knowledge
 Behavioural Competencies: Relations skills
 Problem solving
 Analysis and Attention to detail
 Listening, Influencing and Negotiation

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Apply via company website ( http://www.barloworld-equipment.com ) or

 

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