Website Scorpion Legal Protection
Who we are Scorpion Legal Protection is a non-mandated intermediary underwritten by Legal Expenses Insurance Southern Africa Limited. We have been providing affordable legal assistance to policyholders since 1996 and have helped numerous people defend and enforce their rights. In 2008, we created t… read morehe Scorpion Funeral Plan to provide policyholders with funeral insurance at competitive rates. What we do We provide solutions to legal problems at affordable premiums. Among the variety of services offered, our policyholders have access to legal advice 24 hours a day, 7 days a week. We also have independent attorneys supporting our policyholders in court matters or when they need formal legal representation. Lastly, our Funeral policy provides policyholders with the financial means to give their family a dignified funeral backed by a team of lawyers. This includes access to legal advice on any of the legal challenges they may face when finalising the deceased individual’s estate. Physical address: 3rd Floor, Theresahof, 37 Durban Road, Bellville
PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES
The purpose of this position is to assist members (clients) with legal advice and paralegal solutions to common problems within the parameters set by the Company and the Scorpion Legal Protection Membership Agreement.
Key Responsibilities include, but are not limited to the following:
Consulting with Members
Attending to clients and providing legal advice and assistance via telephone consultation
Customer Relation Service
Engaging customers with complex matters
Time Management
Attending to queries within a reasonable time frame
Liaison with Attorneys/Claims Dept.
Attend to appoint attorneys to represent clients on legal matters
Providing Feedback to Clients
Ensuring that clients receive regular updates and feedback on existing matters
Job Requirements
MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS
Education Must have Matric (Grade 12); and Must have completed legal degree (LLB or B Proc, B Juris, BLC or B Com/BA Law)
Experience
At least two (2) years’ legal experience. Practice experience advantageous.
Customer service experience (must).
Experience in handling Labour and Court Process matters (must).
Other
Knowledge of the Labour Relations Act, Basic Conditions of Employment Act and Consumer Protection Act.
Must be computer literate; specifically proficient in MS Word and Outlook.
Must be proficient in at least 3 Official Languages including IsiZulu and IsiXhosa.
General working conditions
Regular office environment and no health and safety risks involved.
No travel involved.
PRE-REQUISITE COMPETENCIES
Knowledge Competencies
Professional knowledge
Product knowledge
Skill Competencies
Analytical thinking ability
Conceptual thinking ability
Conveying information
Financial interpretation
Listening skills
Verbal & Written communication
Behavioural Competencies
Action orientation
Customer service orientation
Decisiveness
Information seeking
Integrity
Numerical orientation
Deadline:28th November,2025
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