Website Smollan
Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consist… read moreent excellence in operational execution to retailers and manufacturers for three generations. Smollan delivers growth by acting as an extension of our clients’ brands by: – Ensuring perfect representation on shelf through outsourced sales forces, and in-store merchandising, stock management and promotional implementation; – Engaging shoppers to create an experience that delivers on the client’s brand promise; and – Providing actionable insights into the trade through Smollan’s technology offering of category management, dashboard reporting and a custom mobility platform. From a traditional sales agency, founded in South Africa in 1931, Smollan has grown into an international retail solutions company with over 50,000 employees. CEO, David Smollan says, "Companies should think of us as an execution engine for some of the below-the-line ideas they might have. We link up the marketing discipline and the sales discipline in a more horizontal way.” 15 Hathorn House, 27 Hathorn Avenue Maryvale 2192, Johannesburg, South Africa
Description
Regional Manager with Focus on Franchise
Job Summary:
To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.
Key Responsibilities and Deliverables:
Achievement of sales targets
Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
Manage and track implementation of project plan (revising the plan based on client feedback as required)
Liaise with buyers to achieve targets
Provide feedback to clients
Manage Promotional Activities
Manage new innovations
Manage out-of-stocks
Manage Forward Share
Minimise credit notes
Effective operational management
Ensure adherence to call cycle
Ensure effective time management when visiting stores (appropriate to store profile)
Ensure stock availability
Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
Adhere to specific Returns Management policies (per client)
Implement promotional schedules
Ensure a good working relationship between field staff and store management
Update Strike Action Plan (biannually)
Effective people management
Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management:
Recruitment
Induction
Development
Remuneration and Rewards
Performance Management
Career path and succession planning
On-the-job training, coaching & mentoring
Staff wellbeing
Manage Employment Equity targets
Ensure appropriate levels of management and accountability
Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
Ensure effective knowledge sharing
Effective budget and financial management (as required by Business Unit)
Compile annual budget (per Business Unit) using previous business unit financial performance information
Submit budget to relevant manager for review and sign-off
Analyze monthly departmental budgeting and accounting reports and identify and control variances
Take appropriate action to ensure adherence to expense budgets
Prepare and compile budget reports (monthly)
Continually seek new ways to improve efficiencies and decrease expenditure
Ensure compliance to relevant policies and procedures
Proactively seek to identify and manage risk
Release / authorize orders
Effective knowledge sharing (including management of field intelligence)
Be alert to competitor activity and potential tenders
Compile Field Intelligence reports and submit to BU Manager
Update clients on competitor activity
Ensure effective communication of information to Field Force
Effective client and customer relationship management
Proactively build relationships with clients and customers and ensure they are kept informed
Ensure prompt problem solving
Specific Relationships with Buying groups
Effective administration and asset management
Ensure accurate salary input and monitor and control expense claims
Ensure scorecard compliance
Ensure effective management appraisals (C BAND and up)
Ensure effective leave management and administration
Conduct HR audits
Conduct Financial audits
Check and monitor assets and ensure updated asset register (monthly)
Conduct disciplinary hearings as required
In the regions, ensure office hygiene and equipment are maintained
Effective teamwork and self-management
Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Provide appropriate resolution for tasks or deadlines not met
Support and drive the business’ core values
Maintain a positive attitude
Respond openly to feedback
Take ownership for driving own career development
Key Competencies
Transformative leadership
Judgement & decision making
Emotional maturity
Coaching & development of others
Team leadership
Impact & influence
Critical thinking
Organisational awareness
Analysis & problem solving
Establishing networks
Industry & business awareness
Service excellence
Selling and Negotiation Skills
Financial Literacy
Requirements
Diploma/Degree at NQF level 7
7-8 Years relevant experience in FMCG industry or sales environment
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