Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
We’re looking for a detail-driven and customer-focused professional to support our complaints /Customer service process across multiple areas, including administration, product/service complaints, and telephony.
You will deliver first-class customer service via telephony and email, supporting customers with empathy, active listening, and clear communication. Your focus will be on complaints handling and administration. High levels of engagement and professionalism are essential. As the project develops, you may receive additional training to handle more complex complaint investigations, offering opportunities for growth.
What you’ll be doing:
Handle inbound and outbound calls answering queries about motor finance /insurance products and processes
Support complaint investigations by managing correspondence, records, and reporting.
Ensure compliance with FCA regulations, Consumer Duty, and company standards.
Communicate professionally with customers, dealers, and internal teams.
Assist with identifying trends and root causes to improve processes.
What we’re looking for:
Strong written and verbal communication skills.
Excellent organisational and administrative ability.
Customer service orientation with a professional telephone manner.
Familiarity with complaint handling processes (motor finance experience desirable).
Proficiency in Microsoft Office.
Minimum Job Requirements
National Senior Certificate (Grade 12)/Matric with Maths & English
Clear Credit and Criminal record
1- 2 years’ Proven experience in the insurance space/FSP Campaign (International Campaigns)
Exceptional ability to use Microsoft Office packages including Word, Excel & Powerpoint.
Required Skills
Communication Skills: Excellent written and verbal communication, including professional correspondence and telephony.
Regulatory Awareness: Familiarity with FCA regulations
Customer Focus: Experience in a customer centric environment, professionalism, and delivering fair outcomes for customers.
Administrative Competence: Accurate record-keeping, database management, and SLA adherence.
Analytical Ability: Identifying trends, root cause analysis, and risk escalation.
Apply via company website ( N / A ) or
huntswood.simplify.hr