Website Airports Company South Africa
Airports Company South Africa was formed in 1993 as a public company and, although majority owned by the South African Government, is legally and financially autonomous and operates under commercial law. Over the years, the company has transformed a fragmented, infrastructural parastatal into a focu… read moresed, customer driven, efficient and commercially successful business. The company manages a network of nine airports in South Africa, including the three main international gateways of O.R. Tambo International, Cape Town International and King Shaka International Airports. In 2012, the nine airports facilitated nearly 36 million passengers. Physical address: 24 Johnson Road The Maples Office Park Bedfordview, JHB
Job Description
The successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services, and will be responsible but not limited to the following:
Proactively identifying, resolving, and escalating customer’s needs as and when required.
Announcing flight information
Provide support to relevant stakeholder to ensure achievement of objectives.
Participate in customer care projects and initiatives as and when required.
Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
Capture information for trending purposes.
Identify and escalate any system related errors.
Escalate repeated Operational non-compliance team performance meets required standards
Technical Skills and Experience
The following skills and experience are required:
National Senior Certificate (Grade 12 – NQF level 4) is essential.
1-3 years operational experience within a business is recommended.
Competencies
Basic MS Office
Achiever
Diplomatic
Conflict Management
Planning and Organising
Problem solving
Communication
Action orientated
Knowledge of Airport Operations
Apply via company website ( http://www.airports.co.za ) or
iaccgs.fa.ocs.oraclecloud.com