Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Description
We are lookiJob Description
We have a fantastic opportunity for a passionate Learning & Development Facilitator to deliver transformative learning experiences that inspire growth, build capability, and drive performance across Huntswood.
In this role, you’ll bring energy, creativity, and expertise to every session, helping our people unlock their potential and thrive in a fast-paced, purpose-driven environment.
Responsibilities
Facilitate engaging and effective learning programs for Huntswood employees, focused on improving their knowledge, skills, and performance.
Deliver a variety of training modules, including onboarding, systems training, soft skills, and compliance.
Adapt training styles and methods to suit different learning needs and preferences of participants.
Evaluate training effectiveness and provide post-training support to ensure continuous learning and application of skills.
Collaborate with stakeholders and subject matter experts to customize training content as needed.
Ensure that all training materials align with company values, business objectives and client specific requirements.
Keep up to date with product knowledge and business changes to ensure training remains relevant.
Provide ongoing coaching and mentoring to colleagues to support their development.
Conduct training needs analysis and ensure identified gaps in understanding are rectified accordingly.
Support with Grad bay groups when not in formal training and provide real time assistance to queries.
Minimum Requirments/Competencies – Please read through carefully
A minimum of 3 years proven experience as a facilitator / trainer in the UK and USA Financial services.
Previous experiences in customer services is an advantage.
Ability to deliver high-quality training sessions both in person and virtually.
Strong interpersonal skills with the ability to engage and motivate diverse teams.
Excellent communication and presentation skills.
Familiarity with adult learning principles and various training methodologies.
Good organizational and time-management skills.
Ability to adapt to a fast-paced, dynamic environment and stay updated with product and industry developments.
Strong understanding of MS Office suite of applications including MS Teams or other virtual platforms as required where a substantial part of training occurs for training and upskilling groups continuously.
Key Performance areas
Onboarding & Training Delivery
Training Needs Analysis
Learning Program Design & Development
Assessment & Evaluation
Stakeholder Engagement
Learning Management System (LMS) Administration
Continuous Improvement & Innovation
Compliance & Record-Keeping
Reporting
Apply via company website ( N / A ) or
huntswood.simplify.hr