Website Senwes
Senwes is one of the leading agricultural companies in South Africa, with clients symbolising the heart of the company. The company is deeply rooted in agriculture and has a rich and proud history that extends over a period of 114 years. The Senwes Group of companies is supported by three pillars… read more – Input Supply, Financial and Technical Services and Market Access in the Northwest, Free State, Gauteng, Mpumalanga, KwaZulu-Natal, Eastern Cape, Northern Cape and Western Cape provinces. The Senwes Group has an integrated business model to facilitate its core objective of making a meaningful contribution to food security in South Africa in a sustainable manner.
Description
We’re looking for a dedicated professional to join our team in the role of Claims Consultant. The individual plays a key role in the effective handling, mediation, and verification of registered claims, ensuring accuracy and efficiency throughout the claims process.
Verification of Registered Claims
Generate and maintain the Registered Claims Report.
Perform comprehensive verification of all registered claims, including:
Accurate department allocation
Validation of premium payments
Verification of peril codes
Assessment of transaction estimates
Review of supporting documentation
Confirmation of timely claim submission.
Management of Problematic Claims
Receive and evaluate queries from brokers.
Identify and analyze the root cause of claim issues.
Gather and document all relevant information.
Refer matters to appropriate internal stakeholders.
Prepare and maintain detailed progress reports.
Escalate complex or unresolved issues to the Claims Manager as needed.
Claims Administration
Receive and log registered claims submitted by brokers.
Verify the authenticity and completeness of each claim.
Update internal systems with accurate claim data.
Oversee the end-to-end administration of claims, including:
Appointing assessors and evaluating their reports
Requesting and reviewing quotations
Authorizing repairs, replacements, or cash settlements within mandate
Managing salvage processes
Referring specific claims to insurers as per mandate
Submitting invoices or agreements of loss for payment authorization
Capturing all relevant claim information in the system
Referring recoveries and third-party claims to appropriate stakeholders
Ensuring timely follow-up on all claim-related activities
Maintaining organized records and documentation
Responding to inquiries and resolving queries.
Communication and Reporting
Communicate claim outcomes to brokers promptly.
Coordinate and manage procurement processes related to claims.
Compile and submit monthly management reports.
Provide technical advice and support to brokers.
Ensure adherence to all relevant Service Level Agreements (SLAs).
Monitor claim trends per insured party and escalate to underwriting when necessary.
Requirements
Microsoft office (Excel & Word)
At least 5 years experience in a Short Term Insurance, Claims handling and Mediation
Qualifications:
National Senior Certificate
Closing date: 13 January 2026
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