Website Enaex Africa
Enaex Africa is a subsidiary of Enaex and is a joint venture with Sasol established on 1 July 2020. We are a world-class blasting services company delivering premium solutions to the most important mining regions and companies in Africa, with over 1100 employees who provide blasting services to var… read moreious mining sites in sub-Saharan Africa. Enaex Africa produces and distributes a wide variety of explosives and value-added solutions, providing all the products required to execute the entire blasting process. These products are used in blasting for opencast and underground mining operations, quarries, and civil construction. Enaex Africa has manufacturing sites in Secunda and Rustenburg; headquarters in Sandton; regional offices in Northern Cape, Rustenburg, Steelpoort, Witbank and Swakopmund; plus, all the opencast customer sites within sub-Saharan Africa.
Description
Key Accountabilities
Maintaining empathetic and professional front with the customers.
Answering support calls, emails, support tickets.
Providing instant troubleshooting via live chat tool.
Helping customers complete online payments.
Acknowledging customer complaints.
Solving customer complaints.
Process different documents like applications, forms, and custom requests.
Constant communication with colleagues from various departments to offer efficient customer service.
Providing feedback on customer service efficiency process.
Ensuring complete customer satisfaction.
Providing professional customer service experience.
Customizing individual customer journey.
Keeping records of customer communication, complaints, transaction and more.
Requirements
Grade 12/ or equivalent
National Diploma in supply chain or similar
PRMS system experience is an advantage.
Ability to interface with customers, sales and production.
Must be very detail-oriented and capable of multi-tasking.
Must be an action oriented, team-player with excellent problem-solving skills.
Proficient in Microsoft Office Competencies .
Must have 3-5 Years experience in relevant or similar role.
Apply via company website ( N / A ) or
enaex.mcidirecthire.com