Sanlam Group
What will you do?
To contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and supporting the Branch Manager with administrative duties.
Responsible for management of branch reception and client support.
Responsible for general branch administration.
What will make you successful in this role?
Client service principles.
Knowledge on the Insurance landscape and / or products would be advantageous.
Knowledge of office management systems.
Qualifications and Experience
Matric
1 – 2 years’ experience in an office coordination / clerical / administrative capacity.
Experience within insurance branches would be an advantage.
Client facing experience in a service environment would be advantageous
Skills and Competencies
Proficient in Microsoft office (especially in Outlook and other office management systems)
Strong communicator (verbally and in writing)
Strong customer service orientation
Conflict management skills would be advantageous (dealing with difficult clients)
Typing skills essential
Organising skills
Adaptable and open to learning
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