Website DHL Supply Chain
Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail. The company delivers over 1.3 billion parcels per year. The company was founded in the United States in 1969 and expanded its service throughout t… read morehe world by the late 1970s. South Africa Head Office, Corner North Reef and Barbara Road , Johannesburg, Gauteng, South Africa
Key Tasks
Develop and implement country Security and BCM standards, policies and Security & BCM programs in line with regional standards and DHL and Global requirements.
Manage and review investigative Security & BCM related incidents within area of responsibility and report metrics, trends and root causes to line management.
Ensure roll-out in country of risk assessments, audit and training programmes.
Ensure holistic view of costs and costs control between business and main budgets and Loss & Recovery statements.
Ensure customer value through optimised Security & BCM performance.
Manage investigations into theft, fraud and DHL Policy breaches, coordinating with law enforcement agencies where necessary.
Active participation in local business and Security/BCM networks to stay informed about trends and best practices.
Continuous improvement of processes and the knowledge/implementation of relevant technologies and infrastructure.
Support implementation of business projects, project planning, Security & BCM solutions and costing/raising of new or existing sites.
Balance short-term and long-term priorities involving team and/or other functions or business units.
Key Accountabilities
Achieve DP DHL Security & BCM standards and cooperation of DSC country management for successful roll-out.
Reduce losses and security incidents and security-related claims.
Identify BCM risk levels and gaps and identify corrective action progress reported.
Cost efficiency and resource optimisation.
Positive customer feedback and Security/BCM seen as a business differentiator.
Responsibilities
Customer
Manage customer complaints regarding security incident and BCM concerns.
Assist/advice local customers on Security & BCM issues and measures.
Provide Security & BCM advice/assistance to country sales and business management.
Provide support to regional Security & BCM management and local business/Champions.
Provide monthly metrics on Security & BCM events, programs and projects to management.
Stakeholder
Develop relationship with law enforcement and legal and regulatory bodies.
Develop and maintain relationships with site management and operations personnel in the area of responsibility.
Develop relationship with country management to promote Security & BCM as added value.
Develop relationships with other BU security management and regional, global teams.
Relationships with sales organisation.
Process
Security & BCM documented, developed and implement processes and procedures; maintain program integrity.
Risk classification, assessment and audit programme active for the country.
Security & BCM awareness and Security & BCM training programmes implemented.
Security incident reporting, investigation and trend analysis.
Processes in place for implementation of Security & BCM standards with sub-contractors and any new projects.
Assist on installation/procurement of any technical security equipment for upgrade of new builds.
Develop and maintain evacuation plans for the cluster; train and maintain awareness with plan participants.
Ensure team understand Security & BCM policies and procedures, including those pertaining to evacuation.
Ensure team are aware of the strategy, direction and priorities of the department.
People Management
Ensure continuous development of team members (if applicable).
Support Region and/or Cluster Head of Security & BCM on specific and project requirements and KKO.
Develop, maintain and support country Security Nominees/BCM Champions roles.
Qualifications & Experience
Education:
Relevant academic qualifications (BA/BSc level or higher) in Security, Criminology, Risk Management/Analysis, Business Continuity, or another relevant field.
Relevant certification in Security achieved through professional bodies.
Business Continuity Management (BCM) certification from a recognised awarding body such as CBCI, BTEC, or an equivalent qualification is highly desirable.
Strong analytical skills, with experience in Excel or Power BI, including analytical thinking and problem-solving capabilities.
Experience:
Preference for a minimum of 5 years’ experience in a similar division.
Working experience in managing indirect team members across various countries.
3–5 years’ experience in multi-country security management, with a minimum of 1–2 years in the logistics field.
Preference for a minimum of 2 years within Supply Chain, Logistics, or Transportation Security.
Good knowledge of Supply Chain (warehousing and transport) business operational procedures.
Working experience in project management.
Working experience in managing location-specific risks and incidents (e.g., riots, industrial strikes, hijackings).
High level of investigative skills and understanding of criminal and labour law, with the ability to apply knowledge during investigations and hearings.
Adaptive ideas and approaches that encourage teamwork internally and externally.
Knowledge of available local Security and Health & Safety technologies and infrastructure, and the ability to integrate them effectively into DHL’s Security and Health & Safety framework.
Preference for at least 5 years’ experience and in-country or regional (Africa) knowledge.
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