Hire Resolve
Job Description
We are seeking a highly skilled and dedicated Quality Manager to oversee quality control operations and ensure the highest standards of product quality across the manufacturing process.
The role ensures all deliverables meet customer expectations, regulatory requirements, and organizational goals by developing, implementing, and managing quality assurance systems and procedures.
Responsibilities
Develop, implement, and maintain an effective Quality Management System that meets international standards (e.g., ISO 9001) and regulatory requirements
Monitor and manage internal quality control processes for production
Oversee testing of raw materials, in-process production, and final products to ensure compliance with quality standards
Collaborate with production and engineering teams to improve processes, reduce defects, waste, and variation
Ensure compliance with local and international quality regulations; support internal and external audits
Address customer complaints and feedback, identifying root causes and implementing corrective actions
Evaluate and monitor quality of raw materials and suppliers, ensuring standards are met
Lead the quality assurance team and provide training to maintain high performance
Develop and implement risk assessment protocols to prevent defects and address non-conformances proactively
Requirements
Grade 12
Bachelor’s or Master’s degree in Chemistry or a related field
Professional certification in Quality Management is advantageous
Minimum of 2 years in quality management within the manufacturing industry, with a strong understanding of production processes and quality standards
Familiarity with ISO standards, SANS testing methods, SABS requirements, NRCS requirements, and industry best practices in quality control and assurance
Proven experience managing and leading cross-functional teams in a manufacturing environment
Strong analytical and problem-solving skills with the ability to implement corrective and preventive actions
Ability to identify inefficiencies and drive continuous improvement initiatives across departments
Excellent written and verbal communication skills, with ability to work collaboratively and present findings to senior management
Proficiency in quality control tools, statistical analysis software, and Microsoft Office Suite
Ability to lead and train quality assurance teams to maintain high performance and up-to-date knowledge of quality standards
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