Regional Manager: Gauteng South

Job Description

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Regional Manager: Gauteng South to join our dynamic team of #Unstoppables.

Purpose of the Job:

Translate and execute the divisional strategy and business plan for growth and performance of all Sales Channels in the division ensuring alignment and consistency with corporate strategy and products and services offerings
To direct and take responsibility of the development of new business for the organisation to ensure growth and progress therefore boosting the profits and efficiency of the division
To manage, direct and take responsibility for the division by implementation of the defined business plan, route to market strategies for growth and performance, ensuring alignment with the Commercial and Retail Operations, Marketing, Corporate Strategy, Products and Service offerings
Accountable for the achievement of sales revenue and acquisition targets on a consistent basis and in line with defined sales budgets for the division
Ensure achievement of sales revenue and acquisition targets on a consistent basis in line with defined budgets and the setting of channel and divisional specific KPIs and performance targets
To ensure the division is effectively self-sufficient in order to reach overall business objective performance targets
Establish, develop and manage new business opportunities and relationships in new areas including current sales channels but not limited to Retail Channels, Government, SME, Corporate and Main Market while ensuring alignment with corporate strategy and growth objectives
Lead implementation programmes and initiatives to deliver continuous improvements in the end-to-end customer experience to increase customer loyalty, advocacy and life-time values ensuring timely resolution of customer issues within SLAs and customer expectations and a consistent customer experience across all touch points
Lead and oversee new and current marketing activities for improving acquisition, driving cross and up-sell opportunities and improving retention
Lead and oversee the field marketing activities in the division and areas ensuring performance, increased visibility and equity of the Cell C brand, improved reporting, improved relationships with all stakeholders leading to increased growth in the target markets

Main Responsibilities:

Functional Leadership

Develop functional business plan for the division from Corporate Strategy and the Business Objectives
To lead and execute activities of various functional areas within the division having overall responsibility of implementing and maintaining policies and procedures within the divisional operations
Provide leadership that supports successful execution of the corporate strategy across the division
Execute strategic planning and operational activities to ensure to meet the agreed SLA’s and OLA’s with Business and Cell C
Maintain alignment and communication with all other divisions
Lead the division in delivering significant projects that are key to the operational plan of the company

Strategy and Operations

Manage the sales teams and subordinates and marketing budget which includes supplier/trade partner sponsorships
Provide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans
Understand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisional preferences and execute divisional channel marketing
Work closely with the sales channels to support specific sales campaigns, or initiatives to drive customer acquisition/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy
Work closely with Channel, Sales and Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store
Ensure alignment with channel partner’s operational and promotional cycle in order to plan the roll-out of divisional channel marketing

Sales and Marketing Leadership

Translate and execute the divisional sales and marketing strategy in support of the overall commercial growth strategy to achieve the sales revenue target
Provide strategic sales and marketing implementation strategies through acquisition of profitable customers in the relevant target channels and developing strategic channel partnerships
Ensure achievement of divisional sales revenue and acquisition targets on a consistent basis and in line with the national Sales strategy
Understand the divisional SME/Corporate/Government markets and oversee the development of new business opportunities, including new accounts and new partners while ensuring alignment with the overall strategy
Grow and establish the SME/Corporate/ Government segment function, growing the customer base execution of account management and tailored business solutions for the segment

Marketing

Provide significant input around divisional specific customer and channel partner requirements to help define the wider marketing campaign strategy and plans
Ensure new store launch plans are in line with best practice retail strategies to gain market share from the onset
Understand divisional specific requirements e.g. demographic, household income, trade focus, holidays etc. in order to effectively provide intelligence on divisional preferences and execute divisional channel marketing
Work closely with all sales channels to support specific sales campaigns, or initiatives to drive customer acquisition/retention by executing divisional specific channel marketing activities (e.g. promotional stands, events, divisional sponsorships etc.) which are in line with a wider marketing campaign strategy
Define and execute divisional activities aimed at customer growth in line with overall Marketing campaigns
Control the divisional Sales and Marketing budget, including any supplier/trade partner sponsorships
Manage the divisional brand presence and events calendar
Actively represent Cell C at trade shows and events to identify new business opportunities
Lead the development of industry focus to establish Cell C as a preferred service provider

 Channel Management and Field Marketing

Manage the relationship with the Head Offices of Channel Partners located in the division in conjunction with Key Account Managers and Channel Heads
Manage the relationships and performance management of the sales channels and key accounts, implementing a consistent scorecard, KPI monitoring sales/service targets and providing training support where required
Manage the field management contract by the SLA in the division to compliment the divisions performance and meet KPIs
Work closely with Channel, Sales and Retail Operations to ensure alignment between divisional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store

General Business Leadership

Manage sales teams within the division to boost sales campaigns via divisional channel marketing and trade activations
Drive sales within division to achieve intense market penetration
Identify, develop and direct the sales and marketing implementation for solutions for divisional specific activities
Lead and develop sales by actively exploring and analysing potential new market opportunities
Responsible to maintain a high level of effective relationships with customers by nurturing relations
Responsible for providing decision support, providing insight into the performance of the division, monitoring and controlling spend and reporting financial and operational results

Lead Operational risk, Compliance and Asset Management

Lead, direct and take responsibility for the Business Support activities within the division including finance, administration, facilities, logistics, quality and risk as well as security
Ensure that adequate controls are in place as per best practice risk and compliance from an enterprise risk framework perspective throughout all the channels (1st, 2nd and 3rd line of defence)
Educate teams and subordinates by establishing rapport in the areas of new business development, territory management, emerging products, multi-product sales, profitability, improved presentation strategies, competitive strategies, proper use and level of sales support, management of expenses, business/financial issues and company reputational axis
Perform a central leadership communication role between Commercial, Operations and the divisions to escalate, and resolve business decisions needed to improve business performance and minimise risk and improving compliance
Maintain a high standard of compliance, effectiveness and efficiency
Adopt a zero tolerance to risk
Create a culture of ownership which embraces minimal shrinkage and no cash losses
Maintain, control and account for all the company assets including and not limited to organizations vehicles, cash, stock employees etc
Ensure an effective and adequate stock turn, limit aged and redundant stock

Health and Safety Management

Enforce Health and Safety training and procedures
Manage and ensure compliance to environmental requirements
Act as16.2 according to the Health and Safety Act
Manage divisional conformance to Cell C quality standards
Implement Cell C quality standards
Responsible for ensuring proper use of company equipment
Manage, identify and minimize Cell C’s exposure to operational risk within the divisional

Customer Care and Experience – through a customer centric environment

In conjunction with Customer Experience, develop a world-class customer centric experience conducive to implement within the area, taking into consideration the LSM, geographic, language and requirements of the customer
In conjunction with Customer Experience Division develop and drive the Cell C Customer Experience journey
Manage and drive all customer experience platforms with the area’s responsibility
Ensure timely resolution of divisional customer issues within SLAs and customer expectations
Ensure consistent customer experience across all touch points
Ensure the effective operational management of the Walk-in Centre’s
Drive the Customer Centric Experience performance within the store to ensure first world customer care experience
Ensure the divisional Sales Managers and Area Managers adapt the Customer Centric Experience mindset and therefore lives and delivers this experience daily within their stores
Drive all subordinates to resolve all customer queries before SLA expectations
Build a culture of ownership to resolve all customer queries
Ensure consistent customer experience across all touch point
Create and maintain productive relationships with internal and external clients by providing advice and assistance
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
Keep the clients informed about progress through written communication, telephone communications and/or face to face meetings
Always build a positive image by exceeding client expectations
Treat internal and external customers fairly at all times

Forecast, Cost, Budget Control and Profit

Assist the Executive with the forecast of future OPEX and CAPEX expenses for the division
Manage the yearly OPEX and CAPEX for the division
Prepare, control and administer the yearly budgets for the Operations department
Develop and implement policies to achieve savings
Manage cost tracking and variation reports
Approve expenditure for the department
Maximise cost efficiencies across the business unit’s function
Evaluate operating model design and delivery
Evaluate sales and distribution channels
Evaluate and develop expansion strategies to improve profitability
Scale down unprofitable operations
Enable current and future drivers of retail banking profitability
Drive branch profitability
Make recommendations for budget-affecting change requests
Approve expenditure for the department
Monitor cost tracking, reconciliation and variation reports
Ensure budget cost saving practices and propose recommendations for budget-affecting change requests
Oversee OPEX costs from vendors and suppliers
Inform Management timeously of potential over-spend
Achieve target budget

Staff Management

Recruit employees; assign and direct work, oversee their development, identify training needs and maintain staff competence
Lead, manage and recruit senior employees; assign and direct work, oversee their development, identify training needs and maintain staff competence
Conduct performance appraisals
Establish and evaluate Key Performance Indicators
Establish, evaluate and guide the department’s Employee Performance Management programme
Develop and maintain a comprehensive set of KPIs and/or SLAs against customer acquisition, revenue, cost per sale etc
Provide an advisory, support and mentorship function
Initiate the appropriate Labour Relation action required within section
Uphold HR policies and procedures
Perform any other related duties as requested by Management

Minimum Qualification

Bachelor of Commerce – Sales & Marketing, Business Management, Operations, Business Innovation or a National Higher Diploma in Sales / Marketing

Experience

10 + years’ experience in General Management – from a commercial perspective, running successful sales generating revenue and from a technical perspective
5 + years of Senior Leadership / Management experience
Telecommunication / Customer Services
Thorough understanding of strategic business impact of key business
Project management skills to execute multiple Operational projects
Proven track record of generating and improving revenue
Experience of commercial policies and processes and the ability to align them operationally within the division
Experience in developing Business Cases using, financial modelling and feasibility studies

Apply via company website ( N / A ) or

cellc.simplify.hr