Website De Beers Group
De Beers Group is the world’s leading diamond company, with expertise in diamond exploration, mining, grading, marketing and retail. Together with our joint venture partners, we employ more than 20,000 people across the global diamond pipeline, with many of these people in our source countries of … read moreBotswana, Canada, Namibia and South Africa. Through our own stores and our partner jeweler locations, our beautiful diamonds and jewellery designs bring joy and meaning to lovers of diamonds all around the world.
Your role will include but not limited to:
Supervise and monitor the short-term activities by the Product Technicians in the designated support discipline e.g., on-site support / repairs & testing / commissioning / inspections, etc. (supervisory authority over direct reports on required activities)
Execute delivery of Commercial Support technical support activities, through own effort, both locally at and at client operations. (advisory authority to Technology Field Support Manager)
Conceptualise solutions and execute initiatives to solve internal Technology Support function management challenges pertinent to the technical support infrastructure and personnel (advisory authority to Technology Field Support Manager)
Direct Output: day to day coordination of support activities, effective delegation to reports, excellent client feedback, effective reporting to manager
Successful delivery of technical support, excellent client feedback
Constructive and innovative solutions to internal challenges presented; effective and timeous execution of initiatives as allocated; continual BI initiatives
Issuing Repair Quotes, ensuring correct pricing, and that all recoverables are captured.
Monitoring and progressing customer Purchase Orders.
Ensuring inspections reports are dispatched in the agreed lead time.
Ensuring inspections schedule is completed and shared with customers.
Answering customer queries regarding availability and lead times.
Reporting monthly financial figures
Sourcing and purchasing components, materials and consumables.
Maintaining a sustainable and flexible supply network.
Resolving supply or quality issues with vendors.
To reserve and receive stock items on an as-needed basis for repair
To book in personnel time, material costs, and execute on invoices
Qualifications:
Formal qualifications:
Minimum qualification – engineering or scientific diploma
Operational support of C&I or electromechanical products
Commercial customer service in a technical environment (5 yrs minimum)
Experience using common ERP packages namely SAP
Experience in dealing directly with customers.
Apply via company website ( N / A ) or
www.debeersgroup.com