Website Wilderness
We love what we do. And are always on the lookout for like-minded people who share our passion for conserving the wilderness. Each job plays a big part in our shared purpose: to increase the world’s wilderness, together. With operations in eight African countries, we offer a wide array of life-cha… read morenging career opportunities. We are the pioneering collective increasing the world's iconic wilderness, bringing guests to discover the beating pulse of Earth's ultimate, untamed places. With purpose at the heart of our culture, working for Wilderness is not just a job, and our successes have only been made possible thanks to the dedication and passion of our employees who continue to push the boundaries in conservation tourism. Combine this with the significant investment we make in training and mentoring our staff, alongside the generosity of spirit that they are so renowned for, it is not surprising that we continue to attract people from all walks of life to join our family and our journey to make a positive impact.
About the Role
As a Senior Groups & Incentives Travel Designer, you will play a key role in designing, coordinating, and delivering high-end MICE, incentive, and specialist group travel within the Wilderness portfolio. You will work closely with trade partners, DMCs, and internal sales and operations teams to create seamless, bespoke group journeys that align with Wilderness’ luxury standards, conservation ethos, and commercial objectives.
This role requires a consultative mindset, strong logistical capability, and the ability to manage complex group movements while maintaining exceptional service levels and margin integrity.
MICE & Group Travel Design
Design and deliver bespoke group, incentive, and MICE itineraries, tailored to client objectives, budgets, and guest profiles.
Translate client briefs into creative, well-structured programs that showcase Wilderness camps, experiences, and conservation initiatives.
Identify and implement value-adds and upselling opportunities that enhance group experiences while protecting margins.
Service Excellence & Stakeholder Management
Provide prompt, professional, and solutions-driven service to trade partners, incentive houses, and internal stakeholders.
Communicate clearly and proactively, managing expectations across multiple touchpoints.
Build and maintain strong, trust-based relationships with key agents and MICE partners.
Operational & Logistical Coordination
Manage complex group logistics including rooming lists, movements, activities, and special requirements.
Collaborate closely with Operations Specialists to ensure flawless on-the-ground execution.
Maintain accurate and detailed booking files to ensure seamless delivery from confirmation through travel.
Commercial & Performance Focus
Quote accurately and timeously, ensuring pricing integrity and commercial viability.
Monitor margins and performance metrics, contributing to overall departmental targets.
Support Sales and Reservations leadership with insights into group trends and opportunities.
Product & Systems Expertise
Maintain in-depth knowledge of Wilderness camps, regions, and experiences across Southern and East Africa.
Confidently position the Wilderness brand within the MICE and incentives space.
Leverage systems such as Wilderness Window, WETU, Smartbox, Tourplan, and Microsoft Office to streamline workflows and enhance service delivery.
Qualifications and Experience
Matric with Mathematics (Standard Grade or higher).
Tertiary qualification in Travel & Tourism, Hospitality, or a related field (advantageous).
6–10 years’ experience in a senior Groups, Incentives, or MICE travel design / reservation’s role.
Proven experience managing group logistics, complex itineraries, and high-value clients.
Strong working knowledge of Tourplan and Microsoft Office.
Skills & Competencies
Exceptional attention to detail and organisational skills.
Strong verbal and written communication skills (English essential; European languages advantageous).
Confident in consultative selling, personalisation, and upselling within a luxury context.
Ability to manage pressure, deadlines, and multiple group files simultaneously.
Personal Attributes
Creative, proactive, and solutions-oriented.
Service-driven with a strong client-centric mindset.
Passionate about wildlife, conservation, and sustainable tourism.
Deadline:9th March,2026
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