Website Tracker Connect (Pty) Ltd
Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the… read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data – how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: • We each take responsibility • We live service excellence • We all pull together • We each show respect • We are committed to transformation • We all make a plan Darrenwood, Gauteng
Introduction
The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.
Job description
Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.
Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
Supervise department resources as required to support customer demands and business needs.
Drive the delivery and implementation of department Service Level Agreements through strict compliance.
Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
Ensure that new information regarding methods of installation is communicated to all team members.
Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
Ensure that the Technician’s allocated jobs are completed at a rate of 100%.
Liaise with scheduling to ensure that the Technician’s schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
Ensure that the Technician’s and Quality Assurer’s vehicles are serviced and maintained to minimise breakdowns.
Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.
Minimum requirements
Essential: Matric NQF 4
Essential: At least 5 years’ technical (tracking) experience.
Essential: At least 2 years’ experience within the Quality Assurance environment.
Desirable: At least 1 year Supervisory or Team Lead experience.
PSIRA Grade C. Registered and Active
Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
Demonstrated competence and working knowledge of Microsoft office.
Competencies required
Supervisory capabilities
Creative thinking
Influencing and convincing skills
Negotiation Skills
Conflict Management
Customer service orientation
High analytical and insight generation capabilities
Resilience and ability to work under pressure
Strong interpersonal skills
Management of financial resources
Judgment and Decision Making
Complex Problem Solving
Critical Thinking
Articulating information effectively
Coordination ability
Cultural sensitivity social perceptiveness
Deadline:3rd March,2026
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Apply via company website ( http://careers.tracker.co.za ) or