Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview:
You will handle inbound and outbound calls, assisting customers and Claims Management Companies (CMCs) with scheme queries. You will also complete end‑to‑end case assessments in a regulated environment. The role involves data cleansing to ensure customer records and documents are accurate and complete before progressing each case
Job Responsibilities:
Perform data cleansing, including reviewing, correcting, and updating customer records to ensure accuracy before assessment
Maintain accurate case notes, audit trails and documentation in line with scheme requirements
Deliver high‑quality inbound and outbound call handling, providing clear and compliant guidance to customers and CMCs
Manage customer cases and complaints end‑to‑end, ensuring decisions align with regulatory standards
Conduct comprehensive case reviews, gathering evidence and validating information
Handle objections, evidence reviews and case reconsiderations.
Identify and escalate complex queries, complaints and vulnerable customer cases
Job Requirements:
Minimum of a Matric/NQF 4 qualification
Min 1-year unbroken previous experience is essential in a fast‑paced telephony environment, complaints handling, or case management.
Skills Required:
Strong written and verbal communication skills.
High attention to detail and sound judgement Experience Required
Problem solving skills with the ability to adopt a logical approach to resolving problems
Good data and statistical analysis skills
Good IT literacy and data entry accuracy
Preferred Requirements/Skills:
Knowledge of FCA DISP, Consumer Duty and redress frameworks.
Experience using case management systems in financial services.
Understanding of Claims Management Companies (CMCs) and FOS escalation routes
Deadline:31st March,2026
go to method of application »
Apply via company website ( N / A ) or