The South African Revenue Service (SARS)
Job Purpose
To maintain records of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
Education and Experience
Senior Certificate (NQF 4) AND 2 years’ experience in the Estates environment
Minimum Qualification & Experience Required
Senior Certificate (NQF 4) AND 2 years’ experience in the Estates environment
Minimum Functional Requirements
None
Job Outputs:
Process
Provide accurate identification of potential risk and escalate issues as required.
Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
Keep up to date records of completed work.
Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
Communication of transactional outputs and queries in area of work.
Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
Embrace change initiatives and positively contribute to the success thereof within area of accountability.
Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
Governance
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
People
Participate and contribute to a culture where information and ideas are freely shared between team members.
Be open and receptive to possible work changes.
Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Finance
Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
Fairness and Transparency
Accountability
Honesty & Integrity
Trust
Respect
Working with Others
Teamwork and Cooperation
Self-Development
People’s Skills
Organizational Awareness
Technical competencies
Functional Policies and Procedures
Tax Knowledge
Administration
Standard Operating Procedure Compliance
SARS Systems Products
Service Delivery
Administrative Support
Events, Meetings or Task Coordination
Records & Archive Management
Plan & Conduct Meetings
Deadline:10th March,2026
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