Public Protector South Africa
Requirements:
A three-year qualification at NQF level 6 in Public Administration, Office Administration, Public Management, or any other equivalent qualification.2-3 years’ relevant experience in a customer care environment.
Previous proven experience as receptionist or switchboard operator would be advantageous.
Competencies, Skills and Knowledge:
Good telephone etiquettes.
Computer literacy.
High level of professionalism.
Ethical conduct.
Analytical and organisational skills.
Customer Orientation/Focus.
Ability to manage many tasks at once, work against short deadlines and to remain calm and focused.
Excellent interpersonal and communication (both written and oral) skills, demonstrating outstanding ability to correspond with colleagues, internal and external customers.
Ability to maintain a high level of confidentiality.
Key responsibilities and duties:
Handling of receptionist duties i.e. professionally handling of front office queries.
Answering all incoming calls. Welcome visitors, guests and clients.
Respond to relevant personal, telephone, email and written enquiries and requests.
Ensuring front office is clean. Handling incoming and outgoing calls.
Accurately record messages and distribute to relevant personnel and departments.
Compile and update internal/ external telephone directory.
Supply basic information to clients about the functions of the office.
Records management, receiving of documents at front office and distributing to relevant staff.
Typing/Photocopying/Scanning.
Deadline:6th March,2026
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Apply via company website ( ) or
www.pprotect.org