Website Huntswood
We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer ser… read morevice, remediation to resilience – bringing together the people, processes and knowledge businesses need to succeed. Our ambition is to make a positive difference. It is what Huntswood has done since we opened our doors 25 years ago, and it is what every single one of us strives for today. We ensure the right people are in the right place at the right time – whether it is our dedicated team of Associates or our Board. Our outstanding track record of delivery, depth of our expertise and flexibility of our approach means we stand with our clients without question – working on their terms to share our insight whenever and wherever they need it. Standing with our clients as the landscape evolves and new challenges arise. Advising in times of change – offering ultimate flexibility to help clients create value and meet demand with confidence. We are Huntswood. Your trusted partner for better outcomes.
Job Overview
Are you an organised, detail‑obsessed multitasker who loves bringing order to chaos?
Join our team as a Portfolio Services Coordinator and play a key role in ensuring consumer complaints and correspondence are handled with speed, accuracy, and professionalism.
Key Responsibilities
Own the complaint entry process with precision and accuracy
Manage busy email inboxes, web queues & voicemails
Track and route all owner correspondence (email, mail, fax, phone, web)
Respond to basic written inquiries with clarity and care
Update owner accounts and maintain accurate documentation
Identify, classify, and route complaints to the right teams
Work across multiple systems to keep records up to date
Handle Attorney Verification Requests confidentially
Support day‑to‑day team operations
Minimum Requirements
Matric or NQF Level 4 equivalent
Clear Credit and Criminal record
2+ years in customer service, administrative support within US Portfolio Services environment
Work USA hours on rational basis
Required Skills
Excellent written communication
Sharp attention to detail and strong organisation skills
Proficiency in MS Office (Outlook, Adobe, Word & Excel)
Strong customer service orientation with a commitment to fair outcomes
Organized with exceptional attention to detail
Familiarity with U.S. regulatory bodies
Collaborative and supportive team spirit
Enjoy Benefits That Truly Matter!!
Because when you take care of people, they show up as their best. Here’s what you can look forward to:
Fully covered medical insurance — 100% paid for, because your health comes first
Performance-based incentives — your hard work = real rewards
Tenure recognition bonuses — we celebrate your loyalty
Attendance bonuses — show up, get rewarded
Monday breakfasts & dignity packs — start the week supported
Growth & career development programmes — your future is our priority
A collaborative, positive, people‑centric culture — a place where you truly belong
Deadline:31st March,2026
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