iMasFinance
Overview:
We are seeking a dynamic and experienced Team Leader in Loans (Secured Loans) at our Digital Sales Contact Centre in Centurion to join our team at iMasFinance. As the Team Leader, you will be responsible for the overall sales effort and effectiveness of the loans team in the Contact Centre. You will pursue sales excellence, work to achieve stakeholders benefits and increase the long-term value of asset financing products by maintaining high levels of individual and team performance, to achieve sales growth and objectives of the iLend Division.
Key Responsibilities:
Provide input towards digital sales strategy and service standards
Implement, supervise and execute digital sales strategy through asset financing
Implement, monitor and achieve Digital Sales Channels strategic objectives
Analyse statistics on sales performance and standards of the sales team
Develop and implement plans for the achievement of increased sales (including upselling and cross selling where applicable), optimal service levels, and increase member/customer experience
Contribute to annual budget planning, monitor expenses, and manage operational budgets within the digital sales environment
Actively and effectively monitor operational contact centre standards of the team and proactively implement corrective actions
Lead the measurement, assessment and reporting on the achievement of sales and the quality of the business and recommend interventions where necessary
Report on all contact centre related indicators and recommend improvements
Identify and report on process and product improvement opportunities to support the overall improvement of performance, sales and customer experience
Oversee incoming calls, digital and social media-based leads, member enquiries, turnaround times and compile reports and feedback
Ensure the successful implementation of departmental processes and business practices that align with legislative requirements
Assist external and/or internal audit department with information during audit process
Identify compliance risk, recommend corrective action, implement and monitor corrective actions to minimise compliance risk
Establish and maintain positive and productive relationships with third parties.
Develop and maintain effective relationships with internal stakeholders and other divisions to coordinate the delivery of all related services to members/customers
Manage team performance, employee relations, staff training, development and retention, and ensure full staff complement always
Minimum Requirements:
Qualifications
Matric with Languages/Accounting/Mathematics (Essential)
FSCA recognised qualification or certificate (NQF 6) and that is FAIS compliant (Essential)
Bachelor’s degree or Diploma in Accounting /Commerce /Business Management/Banking /Sales Marketing (Recommended)
Valid Code B (formerly code 8) driver’s license (Essential)
Computer Literacy (MS Office Suite)
Experience
4 years’ operational experience in Financing and Loan Products (Essential)
1 to 2 years experience in credit issuing (loans & financing)
4 years’ operational experience of Contact Centre (Essential)
Supervisory or junior management experience (1-2 years)
Knowledge
Understands Contact Centre Technology and Operations
Customer experience and service delivery
Quality assurance & Service Level Management
Sales/Marketing and Customer Retention processes and procedures
Exceptional Financing knowledge
Excellent interpersonal, communication, negotiation, and problem-solving skills
Sound knowledge of the financial services regulatory environment (FICA, NCA)
Skills
Verbal, writing and presentation skills
Negotiation, conflict management and organizing skills
Computer skills especially Excel
Manage resources against volume and contact centre data,
Interpret financial, volume and other contact centre data
People Management
Deadline:15th March,2026
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