Website Tracker Connect (Pty) Ltd
Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the… read more last 20 years. Through a culture of continuous innovation, driven by an experienced and dynamic team, Tracker has built a reputation far beyond its SVR roots which positions us as the leading provider of telematics solutions to an automotive ecosystem which includes Original Equipment Manufacturers (OEM’s), Dealers, Insurers, Fleet Operators and Consumers. Providing value added information to our clients has grown exponentially as we have evolved our data systems and interpretation. Today, Tracker is data – how we collect it, process it and turn it into knowledge that allows us to provide proactive value to our partners and customers. The amount of data we gather is staggering, with over 35 million telematics messages generated daily. However, raw data is worthless and Tracker’s ability to interrogate and extrapolate meaning is what sets us apart, making us one of the most obvious and sought after partners for businesses grappling with the challenges of a connecting world. At Tracker we have a positive, friendly work environment. We live service excellence and we all support one another. We all take pride in and care for our customers and work environment as well as our communities. Our core values are: • We each take responsibility • We live service excellence • We all pull together • We each show respect • We are committed to transformation • We all make a plan Darrenwood, Gauteng
Introduction
Tracker has been South Africa’s leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer Value Consultant in the Customer Value Management Contact Centre situated at the head office based in Johannesburg. This candidate will be responsible to drive customer growth, conversion, service excellence, retention, and overall customer value for Tracker by delivering exceptional sales and service across consumer and business channels. This role focuses on lead conversion, upselling and cross-selling Tracker products and value-added services, while ensuring strict adherence to quality, FAIS, and customer experience standards.
Job description
Drive customer growth, conversion, retention, and overall customer value across consumer and business channels.
Handle inbound and outbound sales, retention, and service calls in line with campaign objectives.
Convert leads to contracts and secure referrals in accordance with standard operating procedures.
Upsell and cross-sell Tracker products, value‑added services, and accessories in line with policies and targets.
Negotiate product and service adjustments based on customer needs, pricing structures, and Tracker’s sales and retention strategy.
Deliver an exceptional customer experience through strong product, system, and service knowledge.
Resolve customer queries, complaints, and escalations efficiently and professionally in line with SOPs and quality standards.
Achieve productivity targets, service level agreements (SLAs), turnaround times, and conversion metrics.
Adhere to quality assurance frameworks, objection‑handling scripts, and campaign‑specific requirements.
Maintain full compliance with FAIS, Treating Customers Fairly (TCF), and all regulatory and internal policies.
Provide accurate and timely feedback to stakeholders on lead status, performance, and customer outcomes.
Support workforce optimisation and operational efficiency initiatives by adhering to schedules and procedures.
Consistently demonstrate and live the Tracker CARE values of Care, Accountability, Respect, and Excellence.
Minimum requirements
Matric (Essential)
RE5 (Essential)
FAIS Accreditation (Essential)
MS Office knowledge (Basic or Intermediate Excel)
Minimum 3 years’ contact centre experience in a sales environment
Results-driven with strong initiative
Customer-centric mindset
Strong negotiation and objection-handling skills
Resilient with high stress tolerance
Analytical with attention to detail
Effective conflict management abilities
Team player with leadership potential
Persistent and driven to exceed targets
Deadline:27th March,2026
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Apply via company website ( http://careers.tracker.co.za ) or