Website Clicks Group
Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has th… read moree largest retail pharmacy chain with over 620 in-store pharmacies, while United Pharmaceutical Distributors (UPD) is South Africa's leading full-range national pharmaceutical wholesaler.
Introduction
To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
Job description
Job Objectives:
To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
To prevent wastage in own area by adhering to stock rotation principles.
To prevent stock losses by following all risk management policies and principles.
To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
To assist in product merchandising by following the merchandising guidelines and procedures.
To adhere to all store standard operating procedures.
To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
Minimum requirements
Job Knowledge:
Essential: Basic health, fitness and supplements product knowledge
Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
Job Related Skills:
Essential: Good communication and interaction skills
Essential: Customer and service orientation
Essential: Selling skills
Essential: Merchandising skills
Desirable: Basic computer literacy
Job Experience:
Essential: At least 1 year related experience
Essential: Experience working with sports nutrition and vitamin related products
Essential: Selling skills; customer related training
Education:
Essential: Matric (50% pure/ 50% lit)
Essential: English 50%
Desirable: Sports / fitness / nutrition qualification
Competencies
Essential
Relating and Networking
Persuading and Influencing
Following Instructions and Procedures
Delivering Results and Meeting Customer Expectations
Presenting and Communicating Information
Achieving Personal Work Goals and Objectives
Desirable
Coping with Pressures and Setbacks
Adapting and Responding to Change
Adhering to Principles and Values
Planning and Organising
Working with People
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