Website Hollard Insurance
All right, all right – let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal… read more to us. http://www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952/003004/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993/001405/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997/001696/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy – Flexible approach 22 Oxford Road, Parktown, Johannesburg
Job Purpose
Responsible for underwriting in accordance with Hollard’s underwriting guidelines, delivering first-call resolution, enhancing broker and client satisfaction, and supporting cost efficiency through effective risk management of policies.
Key Responsibilities:
Ensure adherence to underwriting guidelines and standard operating procedures:
Assess new business risk in accordance with business underwriting guidelines
Manage new business acceptance and declinature of risk.
Provide technical underwriting expertise on underwriting referrals
Manage re-insurance referrals placements.
Act within the agreed mandate in terms of discount, acceptance of risk etc.
Manage endorsements, renewals, multi-claimants, refunds and day-to-day queries
Take ownership of queries and provide feedback to clients, internal and external stakeholders timeously
Follow the company standard operating procedures on all risk management processes
Ensure that protocol is followed in terms of regulatory requirements and necessary disclosures to be made (TCF).
Escalate queries or deviations from SOP to relevant manager
Act within mandate from the relevant manager in terms of acceptance and rejection of risk.
Ensure that correct policy documents are sent to the clients.
Deliver reliable underwriting support and customer service to the various claims departments and improving the overall customer experience.
Establish and nurture relationships with internal and external stakeholders.
Identify problems encountered by clients and propose medium- and long-term resolutions.
Proposing new ways to improve technical functionality to facilitate service to meet SLA.
Foster and encourage collaboration within the team.
Required Knowledge and Experience
A minimum of 5 years’ Underwriting knowledge and experience.
Knowledge of Easy product and policy wording.
A solid understanding and knowledge of insurance principles.
Educational Requirements
Matric
NQF 5 Insurance Qualification
Recognised RE certification
Deadline:9th April, 2026
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Apply via company website ( http://www.hollard.co.za ) or