Website MAN Automotive (South Africa) (Pty) Ltd
MAN Automotive (South Africa) (Pty) Ltd, a wholly-owned subsidiary of MAN Truck & Bus AG in Germany, is a leading manufacturer of medium, heavy and extra-heavy trucks, as well as commuter buses and luxury coaches. The product has been represented in South Africa since the early 1960’s, initially t… read morehrough agents Meyer and Hiller. The South African operation has its headquarters in Isando as well as an assembly plant (Pinetown), a bus and coach manufacturing facility (Olifantsfontein) a central parts depot (Isando), a used commercial vehicle operation in Centurion and a widespread national sales, service and parts dealer network. The MAN Training Academy is also situated in Isando and offers a wide range of technical courses to apprentices and qualified artisans, ensuring that the MAN organization in South Africa is always at the leading edge of technical know-how. A network of 14 full dealerships and 15 service and parts dealerships is strategically situated throughout Southern Africa, in order to provide complete support to MAN’s widespread customer base.
Description
Achieve and exceed the workshop service turn over targets.
Run reports to check warranty, cash sales outstanding, WIP and labour sales.
Follow up and resolve all debtors, creditors and customer queries.
Update and maintain dealer standards minimum requirements.
Implement measures to improve workshop CSI and constantly monitor accordingly.
Monitor bookings to ensure that the workshop load is done to achieve maximization of labour sales.
Mentor and supervise all service staff in the dealership.
Implement measures to improve workshop service quality.
Attend customer technical liaison meetings.
Monthly reporting on Service achievements to Head of Own Retail.
Implement and manage the services marketing strategy.
Requirements
Qualifications:
Grade: 12 Matric Certificate.
Technical qualification or a comparable qualification.
Skills:
Computer Literate.
Customer focused with a results driven approach.
Analytical and strategic skills to identify problems thereafter solve them.
High level communication, interpersonal relations and negotiation skills.
Possess solution orientated thinking and be customer orientated.
Pro-active, highly motivated in achieving set objective.
Assertive and possess decision making skills.
Work independently though being a team player.
Experience:
Strong technical knowledge and understanding of commercial vehicles – 1 year.
Experience, leading and motivating a team – 7 years.
Professional experience in the automotive industry with service experience – 5 years.
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