Website Joburg City Theatres
The Joburg City Theatres (JCT) is an entity of the City of Johannesburg that operates Joburg Theatre (Braamfontein), Roodepoort Theatre and Soweto Theatres in order to provide the integrated management of world class theatre venues and a high quality entertaining, innovative and inclusive programm… read moree which serves diverse communities.
Minimum Requirements
Grade 12/ NQF level 4
Diploma in Public Administration or Equivalent.
Computer literacy – MS Office Applications and email
Key Learning area/Responsibilities:
Assist in responding to customer inquiries via phone, email, and in-person.
Support the Customer Service team in logging and tracking customer requests and complaints.
Assist with updating and maintaining customer records in the CRM system.
Help prepare reports on customer interactions, feedback, and trends.
Observe and learn the resolution process for customer complaints and service issues.
Assist with coordinating follow-ups with customers to ensure satisfaction.
Support team members during service delivery activities, such as product demonstrations or client meetings.
Participate in training sessions on company products, services, and customer service protocols.
Assist in developing internal resources, guides, or FAQs for customer support.
Shadow experienced staff to understand workflow, communication strategies, and customer engagement practices.
Attend team meetings and take minutes or notes for learning purposes.
Compile weekly or monthly learning reports on tasks performed, insights gained, and areas for improvement.
Remuneration : R6,094 00 (Monthly stipend, no benefits)
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Apply via company website ( N / A ) or
www.joburgcitytheatres.com