Website National Credit Regulator (NCR)
The mission of the National Credit Regulator (NCR) is to support the social and economic advancement of South Africa by regulating for a fair and non-discriminatory market place for access to consumer credit; and promoting responsible credit granting and credit use, and effective redress. The NCR… read more's mandate is to: promote and support the development of a fair, transparent, competitive, sustainable, responsible, efficient and effective consumer credit market, and to increase participation of historically disadvantaged persons, low-income persons and communities, and remote, isolated or low-density populations and communities in the consumer credit market; regulate the consumer credit industry by registering credit providers, credit bureaus and debt counsellors, payment distribution agents, and alternative dispute resolution agencies; enforce the provisions of the National Credit Act; undertake research on the nature and dynamics of the consumer credit market in order to increase knowledge of these matters; promote public awareness of consumer credit matters; and review legislation and report to the Minister of Trade and Industry on matters concerning consumer credit.
Requirements:
A suitable candidate must have a one year post matric qualification in Office Administration or equivalent qualification.
At least one (1) year experience in call centre, customer service or administrative environment, or Grade 12 with (2) two years experience in call centre, customer service or administrative environment Debt Counselling Certificate will be an added advantage.
Duties:
Providing administrative support to the call centre. Interface with consumers via calls, emails and in person consultations for purpose of resolving enquiries related to the NCA.
Process / assess enquiries received by the NCR in line with the NCA and internal policies.
Accurately capture details of enquiries received.
Maintaining functional filling of all assessed enquiries and ensure accuracy and completeness of records.
Compile daily, weekly or monthly reports.
go to method of application »
Apply via company website ( N / A ) or
www.ncr.org.za