Website Cell C
At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev… read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day® has netted three Standard Bank Top Women Awards.
Purpose of the Job:
The Specialist: Online Channel Systems is responsible for the end-to-end ownership, optimisation, and evolution of Cell C’s digital channel platforms, including mobile applications, web, USSD, APIs, and omnichannel systems.
The role focuses on ensuring scalable, secure, and high-performing digital services, while enabling seamless integration into core BSS environments. The specialist acts as a technical authority within the domain, bridging business requirements, architecture, and engineering to deliver Optimised customer journeys and support Cell C’s digital transformation strategy.
Main Responsibilities:
Digital Channel Architecture & Strategy
Define and evolve the target architecture for digital channels (App, Web, USSD, APIs)
Drive modernization initiatives such as PWA, API-first, and microservices adoption
Align channel platforms with enterprise architecture and cloud strategy
Platform Ownership & Delivery Oversight
Own the full lifecycle of online channel platforms
Provide technical leadership across development, testing, and release cycles
Ensure platform stability, scalability, and performance
Integration & Ecosystem Enablement
Lead integration into BSS systems including CRM, billing, and provisioning
Drive API and event-driven integrations across internal and external systems
Enable real-time and seamless service orchestration
Customer Journey & Omnichannel Enablement
Design and optimize cross-channel customer journeys
Enable consistent and seamless experiences across all touchpoints
Support personalization and contextual customer engagement
Performance & Observability
Define and monitor key performance indicators including availability, latency, and conversion
Leverage observability and analytics tools to drive continuous improvement
Identify and resolve performance bottlenecks
Stakeholder & Vendor Management
Collaborate with Architecture, Security, Data, and Product teams
Engage with vendors and partners to ensure delivery alignment
Provide technical input into solution decisions and governance forums
Innovation & Continuous Improvement
Evaluate emerging technologies and digital trends
Drive innovation in areas such as AI-driven channels, automation, and digital identity
Continuously improve platform capabilities and customer experience
Minimum Qualification
Bachelor’s degree in computer science, Information Systems, Engineering, or a related field
Advantageous: Postgraduate qualification or certifications in Cloud, Architecture, or Digital Platforms
Experience
5–6 years’ experience in digital platforms, telecom systems, or online channel environments
Minimum 3–5 years in a specialist or technical leadership capacity
Proven experience in:
Digital channel platforms (App, Web, USSD, APIs)
API-driven and microservices-based architectures
Integration with BSS systems
Customer journey orchestration and omnichannel enablement
Technical Competencies
Digital Channel Platforms: Advanced knowledge of mobile apps (iOS/Android/ Harmony), web platforms, USSD frameworks, and omnichannel systems
Integration & Architecture: Strong expertise in API design, microservices architecture, event-driven systems, and middleware
Telco Systems Integration: Understanding of CRM, billing, charging, and provisioning systems within telecom environments
Cloud & DevOps: Experience with cloud platforms (AWS/GCP), CI/CD pipelines, and containerization technologies
Data & Analytics: Knowledge of customer data platforms, real-time analytics, and personalization capabilities
Apply via company website ( N / A ) or
cellc.simplify.hr