Website Pepkor Lifestyle
A discount retailer supplying electronic goods, appliances & related accessories to consumers in the mass middle market of Southern Africa at the lowest prices.
Job Description
We are looking for a dynamic and customer-focused E-Commerce Customer Service Agent to join our team. The successful candidate will be responsible for managing customer queries across multiple communication channels, ensuring a seamless and positive customer experience.
Key Responsibilities
Respond to customer queries via phone, email, live chat, and social media
Resolve customer complaints efficiently and within set SLA timeframes
Accurately capture and update customer information on CRM systems
Provide clear, professional, and timely feedback to customers
Escalate complex issues to management when necessary
Maintain detailed records of customer interactions
Ensure all queries and complaints are closed within required timelines
Support customer retention through excellent service delivery
Key Requirements
Grade 12 (Matric) – essential
Minimum 1 year experience in a customer service or customer resolution environment
Experience in retail or e-commerce (advantageous)
Tertiary qualification (advantageous)
Skills & Competencies
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution abilities
Ability to multitask and work under pressure
Strong time management and organisational skills
Customer-centric mindset
Active listening and interpersonal skills
High level of professionalism and resilience
Technical Requirements
Proficiency in MS Office
Experience with CRM systems
Social media proficiency
Understanding of customer service best practices
Knowledge of the Consumer Protection Act (CPA) (advantageous)
What We’re Looking For
A team player with a positive attitude
Someone who takes ownership and delivers results
Ability to follow processes and adhere to company policies
Passion for delivering excellent customer service
Closing Date 22 April 2026
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