Website Rand Merchant Bank
Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing so… read morelutions. As the corporate and investment banking arm of FirstRand Bank Limited (which is wholly-owned by FirstRand Limited), RMB has access to a network of retail banks in 25 African countries, as well as branches and representative offices in Namibia, Botswana, Nigeria, Angola, Kenya, the UK, India, China and the Middle East. In the business of corporate and investment banking, it’s not just the thought, but the quality and inventiveness of the thinking that counts. Our ability to think differently, and our collaborative spirit is what sets us apart and enables us to deliver on our brand promise Traditional values. Innovative ideas. Making the most of Africa as an investment destination requires specialist skills, innovation and an entrepreneurial spirit. We have funded several projects and advised on a number of mergers and acquisitions in more than 35 African countries over the past decade. We are one of the biggest market makers in the South African financial market. Our innovative hedging solutions protect our clients against: interest rate, currency, liquidity, commodity, equity and credit risks. Think precinct 1 Merchant Place Cnr Fredman Drive & Rivonia Road Sandton 2196 South Africa
This role entails providing high quality service to clients to retain and enhance the client experience, responding to queries sent via the relevant communications / messaging channels.
Are You Someone Who Can:
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
Provide customers with relevant information to keep them informed of products and service options.
Attend to client requests, incidents, and queries, acting speedily to reach resolution within the stipulated SLA, and capturing query details accurately for future reference.
Remain cognisant of other relevant benchmarking metrics to meet or exceed client expectations through service delivery.
Collate and produce relevant information in a timely manner for review.
Analyse dashboards/Management Information to identify trends within clients, and to inform possible improvements.
Provide required reporting to clients on a regular basis and on ad hoc occasions.
Implement findings from client satisfaction surveys to better manage client needs.
Adhere to and assist with the development of client retention policies.
Participate in a service culture, building rewarding relationships, proposing innovations, and allowing others to provide exceptional client service.
Maintain static data for existing accounts.
Open, modify and close clients’ Rand Accounts as required
Engage in the maintenance of current client accounts and prepare for the onboarding of new clients.
Provide clients with ad hoc daily cash prediction reports as required and assist clients with ad hoc audit confirmations.
Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence, and negotiate to achieve win-win outcomes.
Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
Anticipates consequences and adapts problem solving based on continual feedback.
Implement, monitor and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.
Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.
Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
You Will Be An Ideal Candidate If You:
have a relevant diploma qualification
have 4-5 years’ experience in Client Service Support and Delivery
have 4-5 years’ experience handling domestic and cross-border payments
have strong understanding of SWIFT payment structures
Deadline:18th April,2026
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Apply via company website ( http://www.rmb.co.za ) or