Website Hollard Insurance
All right, all right – let’s cut to the formalities. Here's the deal. At Hollard, we get up in the morning to ensure people sleep better at night. Our job is to look after the stuff our customers love. In fact, 5 million people already trust us with their stuff. That's pretty big deal… read more to us. http://www.hollard.co.za Impressum The Hollard Insurance Co. Ltd (Reg No 1952/003004/06) is an Authorised Financial Services Provider. Hollard Life Assurance Co. Ltd (Reg No 1993/001405/06) is an Authorised Financial Services Provider. Hollard Investment Managers Pty Ltd (Reg No 1997/001696/07) is an Authorised Financial Services Provider. Specialties Funeral insurance, Life insurance, Hospital Cash Back Plan insurance, Motor Xtender vehicle warranty insurance, Pay As You Drive usage-based car insurance, Motor and Household insurance, and Parnership philosophy – Flexible approach 22 Oxford Road, Parktown, Johannesburg
Job Purpose:
The Key Account Consultant is accountable for the end-to-end management and performance of an allocated Mass Market partner portfolio. The role drives delivery of partner strategies to achieve sustainable production, retention, and service outcomes. Acting as the primary commercial interface, it ensures effective partner engagement, performance governance, and SLA compliance. Targeted intervention, turnaround, or remediation is initiated where partner performance falls below expectations.
Key Perfomance Areas:
Key Account Strategy & Partner Engagement
Develop and execute account strategies for allocated partners aligned to Mass Market objectives.
Own structured partner engagement, including performance reviews, governance forums, and escalation management.
Partner Growth Management
Drive partner growth through targeted production, retention, and profitability initiatives.
Identify expansion opportunities within existing partner portfolios.
Partner Performance Intervention
Monitor partner performance against agreed targets and expectations.
Identify emerging underperformance and initiate timely corrective action.
Turnaround, Recovery & Remediation
Lead turnaround and recovery plans for underperforming partners.
Diagnose root causes impacting performance, service, or compliance.
Retention & Production Initiatives
Execute retention strategies to reduce lapses and improve portfolio sustainability.
Deliver production uplift initiatives aligned to commercial priorities.
SLA Compliance & Policy Management
Monitor partner compliance with agreed SLAs and service standards.
Ensure adherence to policy, process, and governance requirements.
Broker & Agency Allocation and Management
Manage the allocation of brokers and agencies across the partner portfolio.
Ensure fair and effective distribution aligned to capacity and performance capability.
Required Knowledge and Experience
Minimum
5 years’ experience in Key Account Management, Partner Management, Distribution, or a similar commercial role within Financial Services.
Proven experience managing broker, agency, or partner portfolios.
Demonstrated experience driving partner performance, growth, and retention outcomes.
Desirable
7 years’ experience within a Mass Market, advice-led, or distribution-driven environment.
Proven experience leading partner performance interventions, turnarounds, or remediation initiatives.
Experience working within regulated environments with formal governance, SLA, and compliance requirements.
Educational Requirements
Undergraduate degree in Business, Finance, Commerce, Sales, Marketing or related
RE Exams highly advantageous
Postgraduate degree in Business, Finance or related advantageous
Financial services related certifications advantageous
Deadline:27th April,2026
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