Receptionist

Job Purpose:

Ensure optimal functioning of Reception and render professional support to external and internal clients by directing them to correct department/ employee. Be an effective ambassador and first line of face to face and telephonic communication for internal staff and external Customers visiting TIA offices

Minimum Requirements    
Qualifications:

Grade 12 
Preferred: Diploma in Business Administration/or NQF level 5 Higher Certificate in Office Administration/Management

Work Experience:

2 years’ experience as a Receptionist or Office Support in an OHS / facilities / securities environment 
3+ years’ experience as a Receptionist or Office Support in an OHS / facilities /securities environment.(Preferred)
Switchboard experience (Preferred)

Duties and Responsibilities    
Financial Perspective:

Monitor and report on telephone and ensure   correct reporting against the Facilities and Security budget
Assist to load SCM requisitions on the BPM System in line with Procurement guidelines and monitor progress

Stakeholder Perspective:

Render exceptional and professional customer service to internal and external Clients  
Be an Ambassedor representing TIA values and customer service when interacting with Stakeholders
Must be a dynamic, presentable, well spoken first point of contact and display the highest level of professionalism during interaction with stakeholders

Internal Processes Perspective:

Comply to all TIA systems (performance management, HR, Finance, Stakeholder information, FMS)
Implement processes and mechanisms to ensure the streamline functioning of Reception 
Perform day to day tasks in line with work processes, policies and procedures 
Ensure a clean and organised reception area at all times
Welcome visitors and ensure that guest register is completed, refreshments are provided and internal staff are notified timeously to collect guests at reception 
Responsible for managing the Switchboard in a professional manner and displaying exceptional telephone etiquette and ensuring accurate messaging
Receive and record incoming parcels, postage and hand deliver documents to relevant recipients
Incoming and outgoing assets (received or leaving the reception area) are controlled and recorded  
Assist internal staff with booking boardrooms and meeting rooms and liaising with housekeeping staff to ensure cleanliness of Facilities Meeting rooms/Boardrooms and adequate refreshments are available

Learning & Growth Perspective:

KPA’s are understood and achieved as agreed upon in the Performance agreement
Review performance against agreed performance standards
Live the values and culture of TIA
Identify and implement development opportunities to ensure continuous improvement of work effectiveness and efficiency
Departmental Information systems and tools are optimally utilized to execute core tasks

Apply via company website ( N / A ) or

tia.erecruit.co