Website Cell C
At Cell C, we know that because change is inevitable, growth is up to us. While some see change as taking a step back, we see it as a chance to take two steps forward. We believe in embracing change, willing it and being it. That is why since 1999, Cell C Limited has been a proudly South African Lev… read moreel 2 BBBEE customer-first mobile operator that promotes digital inclusion to enhance lives. As an enabler committed to bridging the digital divide in South Africa and ensuring that everyone enjoys the benefits of a modern connected world, we strive to give you world-class products and services to help you change your world. In 2020, we ranked the 19th Most Valuable South African brand in the BrandZ analysis, and as a testament to our focus on service excellence, we have won the 2018/2019 Ask Afrika Orange Index Award. We are committed to playing our part in transforming our society through education, gender empowerment, and digital inclusion initiatives. Our commitment to gender empowerment through our flagship programme Take A Girl Child To Work Day® has netted three Standard Bank Top Women Awards.
Purpose of the Job:
Cell C is a leading telecommunications company in South Africa, committed to providing innovative solutions and exceptional service to our consumers (B2C) and business customers (B2B). Cell C is positioned as a Spirited Disruptor and values integrity, transparency, honesty, and simplicity.
We are seeking an enthusiastic and detail-oriented Junior UX/UI Designer to join our dynamic team. The Junior UX/UI Designer supports the design and execution of customer experience solutions under guidance, contributing to the development of UX/UI capability within Cell C.
Main Responsibilities:
Experience and Journey Design
Support the design of customer journeys and user flows across assigned telco journey components e.g. onboarding, upgrades, self-service, payments
Translate defined requirements into user flows, wireframes, and basic interaction models
Assist in simplifying user interactions within defined journey components e.g. RICA registration, SIM swap, plan selection
Support the enhancement of customer experience across defined areas of the digital lifecycle
Contribute to omnichannel exposure across web, app, WhatsApp, USSD, and assisted channels
Interface Design and Design Systems
Create UI designs based on established patterns and guidelines
Use and follow the design system in Figma across assigned touchpoints
Adhere to design standards and component guidelines to ensure consistency and quality in all outputs
Produce responsive interface designs for assigned product and pricing use cases
Support design-to-development handoff by preparing well-structured, annotated design files
Research, Testing and Continuous Optimisation
Assist in user research and usability testing (e.g. note-taking, participant coordination, session support)
Support the translation of research findings into design iterations under guidance
Support analysis of user behavior using tools such as Google Analytics 4 and heat-mapping platforms
Help identify UX/UI issues and friction points as directed by senior team members
Contribute to efforts to optimise conversion funnels, content, and journeys within assigned scope
Delivery, Operations and Performance
Execute assigned design tasks within projects, ensuring timeous completion to the required standard
Support website and mobile platform design operations, including campaign content implementation and functional component design
Work with development teams to support on-brand execution and accurate implementation under guidance
Produce design outputs under guidance and review, including journey flows, wireframes, and visual designs
Collaboration and Team Contribution
Participate in team activities, design reviews, and workshops
Support team members in delivering design outputs as directed
Stay informed on industry trends and design best practices to develop knowledge and skills
Maintain a consistent and professional standard of design output across all assigned touchpoints
Proactively seek feedback and guidance to continue developing UX/UI capability
Minimum Qualification
Bachelor’s Degree or Diploma (NQF Level 6–7) in one of the following:
Human-Computer Interaction (HCI)
Interaction Design
UX Design
Multimedia or Digital Design
Graphic Design
Experience
2–3 years of experience in UX/UI design or a related discipline
Internship or portfolio-based experience is acceptable
Portfolio demonstrating foundational UX/UI design capability
Basic understanding of design systems and when and how to apply established patterns
Proficiency in Figma; familiarity with Adobe Creative Suite and modern design tooling
Basic understanding of user experience principles and digital customer journeys
Exposure to complex, regulated industries (telecommunications, banking, e-commerce) is advantageous
Apply via company website ( N / A ) or
cellc.simplify.hr