Website MTN
MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital servi… read moreces to markets across Africa and the Middle East. Through our extensive investment in advanced communication infrastructure over the past two decades, the talent and experience of our people, as well as the strength of our brand, we have grown to now have a presence in 24 countries, connecting over 231.0 million people. We offer an integrated suite of communications products and services, including traditional mobile voice and data, digital and mobile financial services as well as enterprise services. MTN continues to believe in the investment potential of emerging markets and thus deliver quality services that respond to our customers’ present and future needs. Every initiative undertaken, every innovative stride made, every award-winning product developed, is aimed at making our clients’ lives a whole lot brighter, as we lead the delivery of a "bold, new Digital World”. MTN Group Limited Innovation Centre 216 14th Avenue Fairlands
Qualifications
Job Requirements (Education, Experience and Competencies)
Education:
Minimum of 3-year tertiary degree / diploma (specialisation in Communication/Commerce/ Management/Human Resources/Behavioural Sciences/Digital Marketing/as appropriate)
Relevant certification / accreditation / membership with professional body for Internal Business Communication, design and branding, employee engagement, etc. (advantageous)
Experience:
Minimum of 5 years’ experience working in the communication, marketing or digital media environment
Experience in digital content creation and management within an internal communication, marketing or digital environment
Exposure to enterprise social network platforms and digital publishing tools
Experience working with multimedia content and campaigns (advantageous)
Worked across diverse cultures and geographies (advantageous)
Experience working in a small to medium organisation
Telecommunications, digital services, or technology industry experience
Project management experience
Competencies:
Functional Knowledge:
Project Management
Engagement Programme Design
Branding & Communication
Digital content development and copywriting
Working knowledge of content management systems (CMS)
Familiarity with digital platforms, enterprise social networks and analytics
Strong editorial, storytelling and content planning skills
Ability to manage multiple content streams and priorities without compromising quality
AI literacy, including a working understanding of how AI tools can be applied ethically and effectively in internal communication and content development
Practical experience in AI prompting to support content creation, summarisation, ideation and adaptation across channels
Data literacy, with the ability to interpret communication, engagement and platform analytics to inform decisions and improve outcomes
Experience analysing content performance, engagement trends and audience data to refine communication strategies
Knowledge of change management principles and their application in internal communication and employee engagement initiatives
Ability to design and deliver communication that supports behavioural change, adoption and mindset shifts
Experience supporting communication for digital transformation, process change or organisational change initiatives
Ability to adapt messaging for different platforms, audiences and stages of change
Comfort working in data driven, agile and technology enabled environments
Design management
Media Platforms
Global Working and Collaboration
Organisational considerations
Skills
Conceptual Thinking
Problem Solving
Improvement Driver
Culture and Change Champion
People Manager
Relationship Manager
Results Achiever
Operationally Astute
Research
Information Processing
Dealing with ambiguity and complexity
Presentation Skills
Communication Skills
Judgement
Conflict Management
Project Management
Risk Management
Behavioural Qualities
Accountable
Adaptable
Agile
Culturally aware
Gets work done
Innovation
Inquisitive
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